Receptionist - Acclaim at Hinsdale Lake - Avanath

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role:The Receptionist must understand the importance of providing outstanding customer service and be able to interact effectively with owners, residents, prospective residents, and vendors. The Receptionist is responsible for performing clerical tasks within the office to support daily operations. Their duties include answering and transferring phone calls, resident relations, filing, document generation, managing office supplies, and vendor management. This position requires multitasking, technical proficiency, attention to detail and accuracy.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• Equipped with excellent communication skills and an unmatched dedication to customer service.
• 2+ years' experience in an administrative role.
• Knowledge of LIHTC, Tax Credit, HUD, local voucher-based, and Cooperative housing programs highly desired.
• Thrives in a fast-paced environment.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail
• Working knowledge of Yardi Voyager Property Management software highly desired.

Key Accountabilities

• Administrative & Customer Service
  • Provide exemplary customer service by effectively communicating with residents, owners, vendors, and guests, addressing their needs promptly.
  • Manage phone inquiries, greet walk-ins, and attend to foot traffic, ensuring a welcoming environment.
  • Correspond with residents to address questions or concerns and assist in processing applications.
  • Handle overflow of customer inquiries and support the scheduling of move-ins, diligently following up on prospects.
  • Process, organize, scan, and file documents, such as applications, leases, and legal notices, with precision and efficiency.
  • Maintain accurate information in Yardi, updating the database promptly for properties, owners, residents, applicants, and vendors.
  • Execute various communication methods, including phone calls, flyers, emails, letters, and updates on the company website and apartment marketing platforms.
  • Accept rental payments and accurately type leases, ensuring timely input into the Yardi System.
  • Keep resident files current and distribute company or community-issued notices efficiently.
  • Swiftly address maintenance service requests, communicate effectively with residents about community matters, repairs, rent, and rules.
  • Ensure the satisfactory completion of maintenance repairs by daily contact with residents regarding Service Requests.
  • Foster open communication with the Community Manager and all team members, contributing to the overall success of the
  • Support the management team with additional diverse tasks as required, demonstrating flexibility and adaptability.
• Adherence to Property Management Rules, Regulations and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.

Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. 
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating verbally. 
• May work in an elevated site, may walk on uneven ground. 
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

•  Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
•  Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
•  Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion ("DEI") are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization's diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+       Respectful communication and cooperation between all employees.

+       Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+       Work/life balance through flexible work schedules to accommodate employees' varying needs.

+       Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

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