Receptionist - Sonder Health Plans

Job Title: Receptionist

Company: Sonder Health Plans

Location: Onsite

Industry: Health Insurance (Medicare Advantage)

Job Type: Full-Time

About Sonder Health Plans: Sonder Health Plans is a leading Medicare Advantage company dedicated to providing high-quality health insurance solutions to our members. We are committed to enhancing the health and well-being of our community through innovative and compassionate care.

Job Summary: We are seeking a friendly, organized, and detail-oriented Receptionist/ Mail Clerk to join our team. This dual-role position is crucial in ensuring smooth daily operations by managing front desk activities and handling mail services efficiently.

Key Responsibilities:

Receptionist Duties:

• Greet and welcome visitors in a professional and courteous manner and determine the nature of the visit.
• Alert the appropriate party of the visitor arrival or directs visitors to appropriate employee or office/conference room.
• Takes and distribute accurate messages or check voicemails through Genesys.
• Responds to routine inquiries from internal or external
• Maintain a tidy and organized Office , Breakroom and Conference Room Areas
• Manage the front desk, including maintaining a clean and organized reception area.
• Schedule and coordinate appointments and meetings.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
• Performs varied activities and moderately complex administrative/operational/customer support assignments.

Mail Clerk Duties:

• Receive, open, sort, scan and distribute incoming mail and packages.
• Prepare and send outgoing mail, including certified and express mail.
• Maintain accurate records of mail transactions.
• Ensure timely delivery of mail to appropriate departments and staff.
• Manage Postage Meter and office supplies related to mail services and order as needed.
• Assist with other clerical duties as assigned.
• Verify all mail is weighed and has appropriate postage required before mailing using postage meter.

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous experience in a receptionist or mail clerk role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor.

Benefits:

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.