Receptionist - Good Shepherd Lutheran Community

Job Description

The primary purpose of this position is to greet and assist the public, employees, residents and their families to create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility. You will routinely perform clerical support in accordance with established procedures, and as directed by your supervisor.

Specific Requirements

• Must have at least 1 year of receptionist experience and prefer at least 1 year of medical receptionist experience.
• Must possess, as a minimum, a high school diploma or its equivalent.
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal cheerfully and tactfully with personnel, residents, family members, visitors, and the general public.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must be able to type a minimum of 35 words per minute and have a working knowledge of computers, Microsoft (Excel, Word, and Outlook), and input/output/retrieval data, etc.

Duties and Responsibilities

• Receive and follow reception schedule/instructions from your supervisor.
• Operate paging/telephone system as required.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greet visitors. Direct to appropriate office and/or resident room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort, and distribute mail as directed.
• Operate computer, copier, office machines, etc., as directed.
• Order supplies as directed.
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Attend and participate in in-service educational classes and on-the-job training programs and/or attend workshops, seminars, etc., as directed.