Receptionist - Shelbourne Personal Care

PURPOSE OF YOUR JOB POSITION:

The primary purpose of your job position is to warmly greet visitors to the facility in person and by phone.

DELEGATION OF AUTHORITY:

As the Receptionist you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

ESSENTIAL JOB FUNCTIONS STATEMENT:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Administrative Functions

• Ability to maintain accurate resident census by resident name and room number.
• Ability to maintain accurate emergency telephone numbers list.
• Ability to maintain accurate reference telephone numbers list.
• Ability to maintain accurate key personnel telephone numbers list.
• Ability to maintain accurate medical staff telephone numbers list.
• Ability to follow verbal instructions.
• Ability to follow written instructions.
• Ability to type.
• Ability to operate a word processor/computer.
• Ability to operate the facility paging system.
• Ability to operate the facility telephone system.
• Ability to communicate effectively on the telephone and in person.
• Ability to be neat, clean, and appropriately dressed to present and appearance acceptable to residents and the public.
• Ability to receive, sort, and distribute mail accurately and timely.
• Ability to handle emergency situations in a calm, effective manner.
• Ability to follow fire and disaster procedures during a drill and actual occurrence.
• Ability to work cooperatively with all facility department supervisors and administration.
• Ability to screen and direct all incoming calls.
• Ability to answer all inquiries according to facility release of information policies and procedures.
• Ability to enforce visitation policies and procedures.
• Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance.
• Ability to handle all correspondence assigned.
• Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills.
• Ability to interact with residents or residents’ representatives and direct them to appropriate individuals.
• Ability to investigate complaints and direct complaints to appropriate departments or individuals.
• Ability to accept assigned duties in a cooperative manner.
• Ability to assume accountability for data contained in the employees’ handbook.
• Ability to perform other related duties as directed by Administrator/designee.

Personnel Functions

• Assist department personnel in identifying and correcting problem areas, and/or the improvement of services.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department.
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents.

Staff Development

• Attend and participate in in-service educational classes and on-the-job training programs.
• Attend and participate in workshops, seminars, etc., as approved.
• Attend and participate in annual OSHA and CDC in-service training programs for hazardous chemicals, TB management, and blood borne pathogens standard.

Safety and Sanitation

• Follow all established safety procedures and precautions when handling supplies and equipment.
• Maintain supply and storage rooms in a safe, clean and orderly condition.
• Clean and check equipment as directed/necessary.
• Report all incidents/accidents, no matter how minor, to your supervisor immediately.
• Report equipment malfunctions or breakdowns to your supervisor as soon as possible.
• Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately.
• Ensure that work/assignment areas are clean and equipment, tools, supplies, etc., are properly stored before leaving such areas on breaks, end of work day, etc.
• Keep your work area(s) free of hazardous conditions, i.e., grease/oil spills, excess supplies, equipment, etc., to assure that all established safety rules/regulations are followed at all times.
• Follow established policies and procedures concerning infection control when delivering supplies and equipment.
• Ensure defective equipment is identified for maintenance repair as required in accordance with established policies and procedures.
• Ensure that department personnel follow established procedures governing the use of labels and MSDSs.
• Report missing/illegible labels and MSDSs to the safety officer or other designated person.

Resident Rights

• Maintain confidentiality of all pertinent resident care information to assure resident rights are protected, including the right of refusal.
• Knock before entering a resident's room.

Working Conditions

• Moves intermittently during working hours.
• Works in assigned areas of the facility.
• Is subject to frequent interruptions.
• Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Attends and participates in continuing educational programs.
• Is subject to cuts, bruises, falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
• Communicates with nursing personnel, and other department personnel.
• May be required to work in cramped spaces.

Education Requirements

• Must possess, as a minimum, a high school diploma.

Experience

• ·None required. On-the-job training provided.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be knowledgeable of supply practices, procedures, and guidelines.
• Must possess the ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Must demonstrate superior customer service skills.

Physical and Sensory Requirements

(With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the work day.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
• Must meet the general health requirements set forth by the policies of this facility which include a medical and physical examination.
• Must be able to push, pull, move, and/or lift a minimum of twenty-five pounds.
• Must be willing to perform tasks that may involve exposure to the resident's blood/body fluids.
• May be necessary to assist in the evacuation of residents during emergency situations.