Receptionist/Customer Service - Emerson Group

Our client in Parker Ford (East Coventry Pa), is looking for a Receptionist/Customer Service Rep to join their team. This is an awesome opportunity with an hourly rate is up to $20/hour and includes a comprehensive benefits package. Hours are 8:30-5.

POSITION SUMMARY

The Receptionist / Customer Service Representative is responsible for interfacing visitors that come to the facilities and customers on the phone and through e-mail interactions. The Receptionist / Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:
" Portraying a positive company image and engaging in professional and friendly communications with customers
" Processing customer orders received by telephone, fax and email.
" Processing customer invoices after orders have been shipped.
" Actively listening to customer needs and inquiries to determine appropriate service actions
" Assisting colleagues and other employees with administrative duties
" Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
" Referring any customer questions regarding products or services to the appropriate person
" Establishing and maintaining customer files and initializing return forms
" Performing accurate company-required recordkeeping
" Resolving customer problems, such as shipping, installation, warranty, etc.
" Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing documents; recording or filing copy of order received
" Following-up on orders to ensure delivery by specified dates
" Preparing shipping documents
" Performing other duties as assigned
" Maintain current knowledge of products, programs, processes and policies

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
" Prior experience with the general public (customers) a plus
Ability to multi-task
" Ability to work in a team environment and take direction from management and supervisors
" Excellent oral/written communication skills
" Excellent customer relationship skills
" Excellent organization skills
" Ability to read and interpret documents such as procedure manuals, work instructions, and correspondence