Receptionist - The Koselig House

The Life Enrichment Assistant /Receptionist reports directly to Director/Administration. Responsible for effectively implementing and providing daily activities for residents. It is imperative that the activities reflect the mission of mind, body and spirit options. Help coordinate special events and programming within the community. Interact with internal and external persons to provide a high level of customer service and provide a friendly and responsive environment for all. Provide clerical and communication support (front line customer service, answering phones, welcoming families, visitors, vendors and gathering potential Resident/Family inquiry information)

• Carryout resident activity programs as outlined in activity calendar
• Report all resident activity participation and/or concerns
• Communicate activity supply/equipment needs & inventories
• Snack/hydration pass to all residents twice daily
• Assist in setting up holiday decorations/parties
• Maintain the security of the community, front door, ensure greeting of guests/visitors and confirm all visitors in the building. Ensure all visitors sign guest book at front desk in the event of an emergency.
• Professional communication with all visitors, residents, families and third-party providers
• Provide effective verbal and written communications
• Maintain professional conduct and high level of personal integrity in accordance with the Employee Handbook
• Follow all policy and procedures to include house rules and Employee Code of Conduct; report any noncompliance of company policies
• Report any resident abuse, neglect, or misappropriation and/or any violation of resident rights
• Assist with dining services
• Assist with special events
• Communicate effectively and document in electronic medical record system
• Answer and direct phone calls
• Gather Family / Resident Inquiry Information
• Report any noncompliance of company policies
• Knowledgeable of computer hardware & software logic
• Ensure HIPAA compliance
• Complete 15 hours of in-service annually
• Must be available to work every other weekend
• Keep activity areas organized and clean
• Participate in required drills
• Report all incidents and accidents
• Attend and participate in orientation, training, in-service education activities and staff meetings
• Perform additional job duties as assigned
• Implement & provide compliance driven daily programing & psychosocial interactions (not limited to):

i.Resident Socialization and Life Enrichment

1. Facilitate group and individual programming options

2. Help prepare, implement and maintain daily calendar of events

3. Submit purchase items needed for calendar of events

ii.Personal Services

1. Provision of cares related to programming efforts (nails, hair)

2. Ability to recognize and report other needs (hygiene, toileting)

3. Documentation

4. Resident / Family Satisfaction

Located in the beautiful community of DeForest, WI we are proud to offer The Koselig House as the premier Assisted Living and Memory Care home in the area.

Our home serves as a vibrant community for retired seniors looking for Assisted Living supports, while maintaining their independence, friendships, healthy lifestyle, and healthcare. Located just north of Sun Prairie, WI and Madison, WI we are honored to care for our elders and enhance the quality of their life.
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While The Koselig House is not a nursing home, we offer enhanced care in a personalized setting to those without cognitive decline and those living with memory loss, Alzheimer's disease or other forms of dementia. In addition, our Registered Nurse is available to oversee the medical and pharmacological needs of our residents and will work with their providers to ensure all skilled medical needs are met.

Ultimately our goal at The Koselig House is to enrich the aging experience by providing opportunities for healthy and purposeful living. We know this benefits not just our residents, but also their families, our team, and the greater community.
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