Receptionist - Villa Health and Rehabilitation Center

Receptionist

Villa Health and Rehabilitation is looking for a receptionist to join our wonderful team!

Shift: PRN

Benefits: Depending upon your job classification you may be eligible for participation in our comprehensive benefits program.

• Health, dental, vision and life insurance. Your well-being is important, and we value it.
• Paid time off. Because as much as you love your job, we want you to also love having time to be you.
• A 401K retirement plan. You're our company's future; let us help you take care of yours.
• Continuing education credits. Life, learning, and education are our top priorities.
• The best people, the best communities, the best services for the best reason: Serving our patients. That means making sure we have the best team available who believe that taking care of our staff is just as important to us as taking care of our patients.

About us: Villa Health and Rehabilitation located in Deland, FL. is a quiet and relaxing community, providing top of the line care and rehabilitation services, designed around our residents needs. Through personalized care plans our residents experience quality care in a close-knit community.

Requirements of the Receptionist:

• Must have CNA license in Tennessee and at least 1 year of experience as a CNA.
• High school diploma or GED required or equivalent related work experience.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Customer service oriented with the ability to work well under pressure.

Responsibilities of the Receptionist:

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when employee is unavailable.
• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.