Receptionist - Ambassador, a Villa Center

JOB SUMMARY:

This position is responsible for assisting the administrator and other key personnel in managing the incoming calls and schedules. Additionally, this position is paramount in providing a fantastic first impression of Villa both in person and via phone. Therefore, phone etiquette is paramount along with exceptional customer service skills. The Receptionist demonstrates great customer service by mentoring Villa’s three core principles of Exceptional Care, Passionate Service and Unexpected Luxury in all of his\her job duties and responsibilities.

DUTIES/RESPONSIBILITIES:

· Enthusiastically and effectively handles incoming phone calls and visitors. Will act as the unofficial “VP of First Impressions.”

· Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.

· Will garner feedback from visitors on their visit and service they received and will act as a gatekeeper to disseminate the information to the proper department staff.

· Will control all calls coming into the facility in a professional manner and tone.

· Takes accurate messages.

· Will oversee all mail in facility. Accurately sorts and distributes mail.

· Efficiently contacts appropriate staff members with referrals – Plays key role with ensuring all referral related calls get to the right party in the proper amount of time.

· Maintains a card file of residents at the front desk. Will ensure elopement precautions are always practiced.

· Welcomes and provides applications for job seekers – Plays key role in ensuring all job applicants get proper paperwork as well as proper introduction and possible interview.

· Writes temporary name plate and places on appropriate room.

· Requests fax items/faxes requested items.

· May Input admission or patient information into the computer system as required.

· Strictly follows policy and safeguards computer passwords and computer use authorities. Understands the importance of logging on and off the computer system and will consistently maintain all computer protocols.

REQUIRED SKILLS/ABILITIES:

· Excellent customer service skills: has the ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility, regional and area

staff.

· Ability to work well in a fast-paced environment.

· Able to organize and prioritize work.

· Effectively communicate verbally and in writing.

· Ability to efficiently operate computer and phones.

· Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).

EDUCATION and EXPERIENCE:

· High School diploma or equivalent.

· 1+ years of experience as a receptionist.

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS:

· Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.

· Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

· Meet all health requirements as needed.

· Dialogue concerning ADA reasonable accommodations are always available upon request – i.e. the interactive process.

SHARED CODE OF CONDUCT:

B.E.T.T.E.R. is Villa's Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa’s B.E.T.T.E.R. standards every day: Be Welcoming To All, Establish a Relationship, Trust & Respect, Teamwork, Engage & Communicate & Recognize.

This description has been prepared to assist individual VILLA Facilities in evaluating various classes of responsibilities, skills, and working conditions. Facilities are independent Limited Liability Companies and are free to amend or promulgate other guidelines. This job description indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract of employment or establish employment at will between any employee or group of employees and the facility. The facility retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

Villa Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.

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