Receptionist / Dog Daycare Lead - Doguroo
Atlanta, GA 30318
About the Job
DOGUROO is seeking a Reception
Lead to
join our pup loving pack as a part time or full time employee!
Who we are:
DOGUROO is a full service, resort experience for Atlanta’s dogs
and their parents. We offer daycare, boarding, grooming, and retail. Our pack
takes pride in our work by conducting and holding ourselves to an extremely
high standard of customer care and dog safety.
Who you are:
Applicants should be: organized, enthusiastic, detail oriented,
hard-working, dedicated, dog-loving and professional. Ability to add positivity
to our team while maintaining our top notch work environment is a
must! Time management and a strong background in leadership is necessary
as you will be directing 1-4 people at any given time.
What we expect:
Our facility is 25,000 square feet of renovated warehouse space,
so proper shoes and the ability to stand for long periods of time on cement are
required. We proudly open our doors to ALL dogs; so applicants should be
comfortable around all breeds, regardless of their age and size. We expect all
our pack members to be punctual and have reliable transportation.
Work Schedule & Benefits:
DOGUROO is open 365 days a year! Our main shifts are 10:30AM -
6:30PM, 6:15AM-1:30PM, and 8:30AM-5:30PM. Ideal applicants will be available
weekends and holidays.
Applicants will enjoy discounts on retail and in house services
after completion of the 90 day probationary period when hired. Employees who
work 30 plus hour a week will have access to health insurance, dental and
vision insurance, and our 401k program.
Salary:
Reception Leads range from $14-$15/hour. Part time positions
lead to full time positions based on performance. There is always the potential
for growth within the company if you are a passionate and hardworking pack
member!
Are you ready to become part of our pack?
Responsibilities:
Provide impeccable customer service by following our Service
Foundation principles. You will ensure that each customer is treated with
respect and dignity in order to develop and maintain strong
relationships.
Answer all incoming calls, respond to voicemails and
emails.
Make boarding reservations; book grooming, training, and
temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and
reporting/reconciling
Gets to know clients and their pet’s names on a regular
basis
Obtain all information related to a pet’s visit; ensure
accuracy of all information.This includes client information as well as pet
information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure
client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be
able to provide solutions to the clients needs.
Obtain vaccination records from veterinary offices and input
into the computer.
Assists in managing waitlists on weekends/peak
season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency
contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers,
ie. Call best customers well before peak seasons to secure reservations before
we are “sold out”.
Respond promptly and troubleshoot any customer relations
issues, keeping in mind our empowerment goals. Promptly address any
uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with
regards to cleanliness and safety.
Notifying manager when levels of inventory are low for
supplies
Ensure all common areas (lobby and employee spaces) are well
maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Lead a team of 1-4 people during your shift
Communicate with GM and RL, and other team leads
Other duties as assigned
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs +
cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive,
aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the
customers’ needs while following company procedures. Manages difficult or
emotional customer situations; Responds promptly to customer needs; Responds to
request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both
written and orally, about their dog. Works to make these “lifetime
clients”.
Must be able to multitask and be very detailed oriented. Must
be able to start and stop work.
Must be able to work under conditions that require sitting,
standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact
and diplomacy
Good team work and willingness to assist other departments as
necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is
concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and
weekends
Ability to take direction well and apply it
independently
Ability to work in temperature extremes, work outside, or in
distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various
bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to
60 lbs.
Other duties as assigned.
We opened our doors in May of 2005 with the goal of creating a full-service, comprehensive dog care destination. Over the past 18 years, we’ve focused on continuously improving our processes and procedures to provide the best care for your dogs by a team of dedicated and trained pet-loving staff.
