Receptionist - Corps Team

Our client, a retail chain of home improvement and agriculture stores, is seeking a Receptionist for a short-term contract position in Brentwood, TN for 4-6 weeks. This role is fully onsite.

Day to Day:
This position is responsible for serving as a receptionist at the corporate headquarters including managing a multiline phone system, welcoming visitors, and supplying information regarding the company to the general public, vendors and customers. As a common first contact with the company, this position requires a strong customer orientation and professional demeanor

• Receive and transfer incoming calls. Engage callers, as needed, to determine the appropriate party/department to receive the call. Calmly handle complaints and/or angered callers.
• Receive and resolve incoming calls related to general questions, store locations, contact inquiries, directions, etc.
• Monitor and control building access via the main lobby during hours of operation.
• Greet visitors in a manner that demonstrates the company’s Mission and Values.
• Resolve general questions from visitors.
• Check-in, assign visitor badges, contact the party that visitors are scheduled to meet, and ensure that guests are shown to nearby meeting rooms.
• Receive, sort, and route mail for the Human Resources (HR) department.
• Assists with projects, data entry/management and/or filing as needed.

Must Haves:

• 2-4 years of receptionist or customer service/call center experience.
• Any suitable combination of education and experience will be considered.
• Ability to understand the organizational structure and departmental responsibilities through  corporate website and intranet.
• Strong communication skills and customer-service orientation.
• Ability to work independently.
• Strong problem-solving and organizational skills.
• Detail-oriented approach to work.
• Proficient in Microsoft Office.

Preferences

• Experience with multi-line switchboard software
• High school diploma

Pay Rate- $22.76- $23.57/hour