Receptionist - Serenity at Summit New England

Schedule: 8am-4pm. Monday-Friday

The Receptionist is responsible for managing the telephone system of the program. He/she will be responsible for answering the phone, taking phone messages for the staff, maintaining communication with all staff, knowing the staff’s whereabouts, maintaining cleanliness of the main lobby area, and performing special projects as requested.

Duties/Responsibilities: 

1. Answers telephone courteously and efficiently and direct calls, as requested.
2. Takes messages accurately and routes them as designated.
3. Acts as center of communication for program, facilitating the flow of information from outside and within.
4. Receives visitors and ensures that they are appropriately accommodated.
5. Protects the confidentiality of patients and the privacy of staff.
6. Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate.
7. Notes patient care and environmental issues and communicates with appropriate staff.
8. Maintains assignment boards, bulletin boards and other communication sources.
9. Maintains files.
10. Maintains supplies of administrative and clinical forms, ensuring that copies of forms are neat and up-to-date.
11. Maintains medical record storage areas and ensures the security of records.
12. Provides medical record information to agencies and individuals requesting it, ensuring that the request is accompanied by a valid release of information signed by the patient.
13. Obtains information from referring agencies and others who have worked with the patient as requested by clinical staff.
14. Breaks down medical record charts after patient is discharged, ensuring that records are complete before placing them in storage.
15. Relates to patients and staff in a friendly, helpful manner.
16. Accepts and utilizes supervision.
17. Addresses problems noted by supervisor.
18. Demonstrates willingness to accept responsibility.
19. Completes all tasks with concern for work quality.
20. Protect the privacy of all patient information in accordance with facility privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism as a health care provider. Failure to comply with Sunrise Detoxification Center’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.
21. May access protected health information (PHI) and other patent information only to the extent that is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other facility operations.
22. Expected to report, without the threat of retaliation, any concerns regarding facility policies and procedures on patient privacy and any observed practices in violation of the policy to their supervisor.
23. Performs other duties assigned.

Required Skills/Abilities: 

• Answer Calls
• Greet guests and clients
• Use of Microsoft Office Suite

Education and Experience: 

• HS Diploma
• 1 Year receptionist/customer service experience

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. 

Working Conditions and Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate. 

Position is required to work in indoor and outdoor environments as needed. Potential exposure to aggressive situations. 

Potential exposure to airborne/bloodborne pathogens and other potentially infectious diseases. 

Employee Acknowledgment 

I hereby acknowledge that I have received a copy of the Job Description. I agree to read it thoroughly and agree that if there is any job function/duty in this Job Description that I do not understand, I will seek clarification from my supervisor. I acknowledge that the information contained in this Job Description may be reviewed and revised from time to time as circumstances may require, and that Harmony Recovery Group reserves the right to change or modify any part of this Job Description without prior notice. Additionally, I understand that this Job Description is a guideline, and is not intended to nor does it cover every conceivable situation that may arise. 

This Organization is an Equal Opportunity/Affirmative Action employer of minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected criteria, the consideration of which is made impermissible by applicable law.  

Employees can learn more about the company’s status as an equal opportunity employer by viewing the federal “EEO is the Law” poster at:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf