Receptionist - RICHTERBERG COMPANY

1. Greet visitors and clients in a welcoming and professional manner.
2. Answer and direct incoming calls to the appropriate person or department.
3. Respond to inquiries and provide information about the company's products/services.
4. Manage appointments and schedules, including booking meeting rooms and coordinating appointments for staff.
5. Maintain cleanliness and organization of the reception area.
6. Handle incoming and outgoing mail, packages, and deliveries.
7. Assist with administrative tasks, such as data entry, filing, and photocopying, as needed.
8. Collaborate with colleagues to ensure smooth operations and excellent customer service.
9. Uphold company policies and procedures and maintain confidentiality of sensitive information.

1. Training and Education:

1. High school diploma or equivalent required; additional education or certification in office administration or related field is a plus.

1. Experience:

1. Proven experience in a customer service or administrative role is preferred.

1. Skills and Abilities:

1. Bi-lingual – English and Spanish
2. Communication Skills: Receptionists interact with clients, customers, and colleagues on a daily basis. Strong verbal and written communication skills are essential for conveying information clearly and effectively.
3. Customer Service Orientation: Receptionists often serve as the first point of contact for visitors and callers. They should be friendly, courteous, and able to provide assistance in a professional manner, ensuring a positive experience for everyone they interact with.
4. Organizational Skills: Receptionists are responsible for managing various tasks simultaneously, such as answering phones, scheduling appointments, and handling administrative duties. Effective organizational skills help them prioritize tasks and maintain efficiency in a fast-paced environment.
5. Attention to Detail: Accuracy is crucial in tasks such as maintaining records, processing paperwork, and relaying messages. Receptionists should have a keen eye for detail to avoid errors and ensure that all information is handled correctly.
6. Multitasking Abilities: Receptionists often juggle multiple responsibilities at once, such as managing incoming calls while assisting visitors and coordinating appointments. The ability to multitask efficiently without compromising quality is essential in this role.
7. Technology Proficiency: Receptionists frequently use computers, telephones, and office software to perform their duties. Proficiency in basic computer skills, including word processing, email, and scheduling software, is important for success in this role.
8. Professionalism: Receptionists represent the company to clients, visitors, and callers. Maintaining a professional demeanor, dressing appropriately, and adhering to company policies and procedures are essential for building trust and credibility.
9. Problem-Solving Skills: Receptionists may encounter various challenges throughout their day, such as handling difficult callers or resolving scheduling conflicts. Strong problem-solving skills enable them to address issues efficiently and find satisfactory solutions.
10. Adaptability: The responsibilities of a receptionist can vary from day to day, and they may need to adjust to changing priorities or unexpected situations quickly. Flexibility and adaptability are valuable traits in this role.
11. Confidentiality: Receptionists often have access to sensitive information, such as client records or employee details. Maintaining confidentiality and discretion is essential to protect privacy and uphold the trust of individuals and the organization.

1. Professionalism and Ethics:
   1. Adherence to professional standards of conduct, including maintaining client confidentiality and respecting client boundaries.
   2. Commitment to maintaining confidentiality and upholding company standards.

1. Benefits:

1. Paid Tuition for Advanced Skills
2. 401K for full-time employment
3. Paid week vacation after 1 year of service

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