Receptionist - Serenity Estates of Lincolnshire

Position Summary:   

Reporting to the Administrator or designee, the receptionist is responsible for performing reception duties in an efficient manner, in accordance with established procedures, and as directed by the supervisor.  This job description may be used independently or in connection with the Accounts Payable and/or HR/Payroll Coordinator position descriptions. 

Responsibilities:

• Receives and follows reception schedule/instructions from the supervisor and as outlined in the established policies and procedures. 

• Operates paging/telephone system as required. 

• Answers telephone, determines nature of call and relays information within the facility as necessary. 

• Gives directions/information to visitors, guests, patients/residents, sales representatives, etc. 

• Reports suspicious persons or information to supervisor immediately. 

• Ensures guests and visitors abide by existing rules and refuses admission to persons as directed.  

• Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.   

• Maintains confidentiality of all pertinent patient/resident care information to ensure patient/ resident rights are protected. 

• Follows established safety procedures and precautions when operating office equipment. 

• As this job description is not intended to be all-inclusive, the employee will be expected to perform other essential functions and duties as assigned 

Qualifications:

• Must be detail oriented and highly organized

• Ability to follow all applicable policies and procedures as well as current federal, state, and local standards, guidelines and regulations that govern long term care facilities;

• Must have excellent communication skills, especially verbal/oral communication;

• Must be able to work as part of a team, i.e., he/she must be an excellent team player;

• Good interpersonal skills;