Receptionist - Lawrence General Hospital

Join us at Holy Family Hospital

Not many healthcare professionals have the opportunity to build a career with a great job and robust benefits while also caring for friends, family and neighbors. You can when you work at Holy Family Hospital in Methuen and Haverhill. Our goal is to offer low-cost, high-quality healthcare to the people who live and work near our hospital, so they don’t have to travel far for great care.

Our two campuses in Methuen and Haverhill have a total of 320 beds and we are a full service, acute care hospital offering comprehensive inpatient medical/surgical units, outpatient care, and 24/7 emergency services. We have three behavioral health units, cardiac telemetry, and critical care service lines. Our Haverhill campus offers all private rooms, and our Methuen campus offers a new state-of-the-art catheterization suite and Joint Center of Excellence named as a Blue Cross Blue Shield Blue Distinction+ Center for Knee and Hip Replacement.

Position Summary: Receptionist FT 40 Hours Monday- Friday 8a-430p Haverhill.

Job Description:

• Responsible and accountable to greet patients, visitors and employees in the Seton and Saint Margaret's lobby areas quickly and in a pleasant manner.
• Direct visitors to their destinations.
• Answer Patient Information telephone lines.
• Maintains a professional, pleasant and helpful manner and communicates in a warm and courteous manner.

Essential Functions:

• Greet and direct visitors and patients.
• Responsible for answering busy telephone lines, answering inquiries regarding patient information, patient condition, patient whereabouts, CSEMC information inquiries, etc.
• Maintains diplomatic working relationships with physicians, volunteers, and all other staff members and the general public to ensure optimum performance standards in the Telecommunications Dept.
• Directs flower deliveries.
• Work limited supervision and exert good judgment based on sound logic and adhere to hospital and departmental procedures.
• Perform simultaneous tasks and executes sound judgment under hectic circumstances.
• Maintain a professional, pleasant and helpful manner, communicate in a warm and courteous manner.
• Anticipate customer needs and be flexible in responding to them.

Minimum Qualifications

• Other: Three years in a business/hospital setting with an emphasis on customer service. Typing, computer data entry, excellent telephone techniques and skills. Ability to handle varied and sometimes intense customer service issues in a pleasant and businesslike manner.

PI254492845