Receptionist - Vineyard Place Memory Care

ABOUT US:

Vineyard Place Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.

GENERAL STATEMENT OF POSITION:

This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business. Works with office equipment, such as, but not limited to Computers, printers, Pitney Bowes, Fax, and multi-line phone.

REPORTS TO: Executive Director

ESSENTIAL FUNCTIONS:

The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

• Know and understand the vision, purpose, values and goals of Anthem Memory Care.
• Responsible to provide “5 star” customer service to all customers whether in person, via computer, or on the phone.

·        Responsible to participate in Pathways of Purpose program by applying functional engagement during workday in all daily interactions with residents.

• Keep residents informed about activities and special functions. 
• Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use.  Keeps reception area free of clutter, organized and presentable. 
• Know and understand the principles of Anthem Memory Care, including concepts such as the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
• Be actively involved in providing “5 star” customer service using the “FISH” philosophy and other tools to do so.
• Participates in all departments that use radios, pagers as a form of communication.                 
• Maintains all office master forms, lists and tracking systems used for daily operations.
• Attend all staff meetings and in services to keep informed and engaged.
• General question answering for a variety of items…what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc….
• Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
• Keeps all information in regards to residents/staff confidential.

Benefits:

• PTO accrual on day 1
• Employee Recognition Program
• Paid Sick Time
• Medical, Dental, Vision, and Prescription Drug Insurance
• Wellness Program
• Employee Assistance Program
• Holiday Pay
• 401k
• Diversity and Inclusion
• Great Place to Work Certified
• Working in an environment that provides personal fulfillment

How You Will Make an Impact

• Making a difference in our resident’s lives each day
• Ensuring our resident’s well-being through meaningful relationships
• Creating moments of connection and joy
• Providing a loving, compassionate environment that supports the growth and wellbeing of every individual who works, visits and lives within our community.

We train, mentor and support you every step of the way!