Receptionist - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office.
• Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
• Greets customers, vendors, job applicants, employees from other locations and other visitors with high degree of professionalism and courtesy.
• Answering incoming calls and directing those calls to the proper parties. Calls must be answered in four rings or less.
• Provides general administrative and clerical assistance.
• Mails out company information as requested, prepares and arranges for courier delivery, sends and receives faxes, manages and reports on all front desk deliveries.
• Maintains safe and clean lobby area.
• Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
• Identify telephone system problems and immediately alert the proper personnel.
• Other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Two years or more of experience as a receptionist in a corporate environment.
• Strong work ethic; diplomatic; team- and service-oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Excellent verbal communication skills required.

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