Receptionist - Colonnade Senior Living

Summary:   The receptionist is responsible for providing information and referral to residents, visitors, staff, and prospective clients in a positive, service-oriented manner.  The receptionist must possess excellent written and verbal communication skills and be proficient with computer skills, e.g. word and excel.  He/she must have basic clerical skills - typing, filing, light bookkeeping, -and be able to work in an environment with multiple interruptions.  The position requires a pleasant nature, willingness, and desire to work with the elderly. This part-time position works Weekends only, up to 15 hours a week.

Essential Duties and Responsibilities:

Responsibilities include, but are not limited to the following:

Interaction with Residents:

·       Answer the resident's needs and requests, answer the phone, take messages, transfer calls, and demonstrate excellent phone and interpersonal skills.

·       Address residents by name.

·       Is pleasant with the residents and is respectful to their family members.

Interaction with Coworkers:

·       Be respectful to other coworkers

·       Help each other out with no complaining

·       Accept job assignments handed down by supervisors or experienced staff

·       Able to work together as a team

·       Bring a positive attitude to the workplace

Receptionist job duties: 

·       Have an upbeat attitude when answering the phone

·       Stock and maintain the gift shop

·       Transfer calls to the appropriate department

·       Update appointment calendars, including transportation and salon schedules as required

·       Collect and deliver mail

·       Collect money for gift shop and meal tickets

·       Perform basic clerical duties (filing, photocopying, typing, and sorting)

·       Attend all staff and individual department meetings and in-services

·       Assist and participate in Emergency procedures to maintain resident safety, e.g. fire drills 

·       Other tasks as assigned by managers/Executive Director