Receptionist - Selectis Health

Receptionist

General Purpose: 

Responsible for operation of the phone and paging system. Greets visitors and gives directions to residents, visitors and guests, and supports clinical activities.

Essential Job Functions 

This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:

• Operate paging/telephone system as required.

• Answer telephone; determine nature of call and direct caller to appropriate individual or department.

• Receive inquiries and release information in accordance with established policies and procedures.

• Assist with Patient Trust Fund, as directed by Business Office Manager.

• Greet visitors. Direct to appropriate office and/or resident room.

• Give directions/information to visitors, guests, residents, sales representatives, etc.

• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)

• Receive, sort, and distribute mail as directed.

• Operate copier, office machines, etc., as directed.

• Operate computer as directed.

• Order supplies, as directed.

• Assist department directors in administrative matters. (i.e. typing reports, correspondence, etc.)

• Attend in-service education programs in order to meet facility educational requirements.

• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill & Evacuation Procedures and know how to use the information.

• Maintain confidentiality of resident and facility records/information.

• Protect residents from neglect, mistreatment, and abuse.

• Protect the personal property of the residents of the facility.

• Others as directed by the supervisor or administrator.

Minimum Qualifications 

• Organized and detailed in work performance.

• Good communication skills with excellent self-discipline and patience.

• Genuine caring for and interest in elderly and disabled people in a nursing facility.

• Comply with the Residents' Rights and Facility Policies and Procedures.

• Perform work tasks within the physical demand requirements as outlined below.

• Perform Essential Duties as outlined above.

Working Conditions 

• Subject to frustrations in meeting work demands due to frequent interruptions.

• Fast paced, required to make decisions quickly

• Involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

• May work beyond normal duty hours, on weekends, and in other positions temporarily, when necessary.

• Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).

• May be subject to the handling of and exposure to hazardous chemicals