Receptionist at Herbology Cannabis Co.
River Rouge, MI 48218
About the Job
Who we are…
Herbology Cannabis Co is more than just your average cannabis retailer. We are on a mission to rewrite the existing narratives that surround cannabis, one customer at a time. We seek to create an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.
With our approach, we aim to provide only the highest quality of product and service to our customers. We strive to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.
In this role you will...
- Verify customers legal age requirement, registering new customer in the POS system and scanning in returning customers.
- Promote the brand and getting customers excited about shopping at our location.
- Welcome guests and customers into the store with a positive, upbeat and friendly demeanor.
- Use proper greetings and salutations to all customers at all times.
- Assist with curbside and online orders when needed.
- Answer calls with professional and proper phone etiquette.
- Provide customers with information regarding products, store hours and location, daily specials, website address, and more.
- Emphasize the current campaigns, deals, events etc.
- Show up to each scheduled shift timely and presentable.
- Monitor customer queues at all times and communicate with the team to keep seamless flow of operations.
- Create personable and memorable experiences for all store patrons.
- Always maintain CRA compliance.
- Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area.
- Support store management in an administrative capacity, as required.
- Adhere at all times to all applicable laws, regulations, policies, compliance, and protocols.
- Keep all online/paper menus current with daily offerings.
Skills and experience you have...
- Minimum 1 year of customer service experience working within in a retail, sales and/or hospitality environment
- 1 year previous administrative and/or Front Desk Receptionist experience
- Must have strong attention to detail, organization, multi-tasking, and follow-up skills
- Excellent customer service skills and communication skills
- Ability to operate a computer, POS system and other office equipment
- Involves frequent contact with customers and staff
- Must be able to work cooperatively as a team member
- Ability and willingness to work flexible hours including evenings, weekends and holidays.
- Must be 21 years of age or older and be able to pass a background check
Benefits
- Health insurance
- Employee discount
- Sales and performance incentives
Pay starts at $14/hour + tips
Herbology Cannabis Co. is an equal opportunity employer and encourages candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.
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