Receptionist - Masco Corporation
Somerset, PA
About the Job
Purpose:
Provide for answering calls made to the branch and directing them appropriately in an efficient and customer responsive manner.
Responsibilities:
+ Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
+ Exhibit proven ability to facilitate change
+ Receive and greet visitors and interacts with courier daily
+ Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
+ Attend compliance training and adheres to the organization standards of conduct, policies and procedures.
+ Process outgoing mail and separate mail to appropriate locations
+ Answer, screen and direct calls to appropriate staff or takes message
+ Type and proof correspondence, minutes and reports as directed
+ Relay information from patients, hospitals, physicians, families and visitors by phone or voicemail.
+ Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.
+ Completion of High school diploma or GED.
+ Able to use computer software applications such as word processing and use of basic office equipment.
+ Able to provide information in a clear and concise manner.
+ Prefer Business course background including typing, filing, business math and business English.
+ Prefer Experience with a telephone system.
Licensure, Certifications, and Clearances:
+ Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Provide for answering calls made to the branch and directing them appropriately in an efficient and customer responsive manner.
Responsibilities:
+ Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
+ Exhibit proven ability to facilitate change
+ Receive and greet visitors and interacts with courier daily
+ Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
+ Attend compliance training and adheres to the organization standards of conduct, policies and procedures.
+ Process outgoing mail and separate mail to appropriate locations
+ Answer, screen and direct calls to appropriate staff or takes message
+ Type and proof correspondence, minutes and reports as directed
+ Relay information from patients, hospitals, physicians, families and visitors by phone or voicemail.
+ Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.
+ Completion of High school diploma or GED.
+ Able to use computer software applications such as word processing and use of basic office equipment.
+ Able to provide information in a clear and concise manner.
+ Prefer Business course background including typing, filing, business math and business English.
+ Prefer Experience with a telephone system.
Licensure, Certifications, and Clearances:
+ Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Source : Masco Corporation