Records Clerk - CENTRAL APPRAISAL DISTRICT

Reports to: Director of GIS/Customer Service Operations
GIS/Customer Service Coordinator
Supervises: None.
Job Type: Full-time
Pay: $32,000.00 - $33,000.00 per year
Schedule:
8-hour shift
Position Summary/Purpose:
1. To perform any duties that may be necessary to insure courteous, efficient and professional customer service to each individual who has contact with Johnson County Appraisal District;
2. To provide accurate, timely, and courteous customer service support to the Director of GIS/Customer Service Operations, Chief Appraiser and other district staff as needed or required.
Major Job Duties in Order of Priority:
- Customer Service Email
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- Receives, responds, distributes and logs fax and email correspondence according to the customer service Email procedures.
- Works with the Customer Service Coordinator on any emails that require ad hoc responses.
- Communicates any need for predetermined responses with the Customer Service Coordinator.
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- Record Retention
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- Scans documents and returned mail according to record retention procedures.
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- CAMA data entry, including but not limited to:
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- Processing mailing address changes.
- Processing situs address changes.
- Processing incoming mail.
- Processing returned mail.
- Processing outgoing mail.
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- Prepare field work for appraisers.
- Prepare specific and recurrent reports as assigned.
- Other duties as assigned.
Responsibilities:
- Be at desk with the computer on, software up and ready to answer and log emails at 8:00 AM.
- Filling in for Customer Service Counter and Phone Clerks as assigned. Must be able to assist with:
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- Assists the public in understanding appraisal notices and tax statements.
- Assists the public with various state forms.
- Assists the public with the use of the website and online maps.
- Printing maps
- Refers the public to the appropriate appraiser, department director or appraisal staff when required.
- Inform the public of the correct charges for copies, printouts and DVDs.
- Basic interpretation of documents relating to the conveyance of ownership.
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- Answering calls, emails and assisting at the counter until 4:31 PM and when needed, staying late to finish.
- Contribute to the closure of the office, ensuring computers are turned off, all non-essential appliances are turned off, vaults are closed and lights are turned off within the Customer Service / GIS Department.
- Makes routine trips to Johnson County Tax Office to retrieve returned mail and other documents.
- Performs related duties as assigned and required by the Customer Service Coordinator, Director of GIS/Customer Service Operations or Chief Appraiser.
- Regular and reliable attendance is essential.
Minimum Required Qualifications:
Skills/Abilities:
-Effectively interact, cooperate and collaborate with coworkers.
-Verbal communication skills, speaking distinctly and expressing oneself clearly.
-Clear written communication skills utilizing good grammar and punctuation.
-Neat, legible handwriting with attention to detail.
-Detail oriented, focused on thoroughness and accuracy.
-Proficient with Windows Operating Systems, Microsoft Word, Excel and Outlook along with related technology including but not limited to printers, copiers, scanners and fax machines.
-Critical thinking and problem-solving using mathematical computations.
-Understand and follow procedures as well as verbal and written instructions.
-Work under pressure and adhere to fluctuating schedules.
-Utilize and contribute to the maintenance of copy machines, printers, scanners, fax machines and plotter.
-Utilize and maneuver appraisal, tax office, state, county clerk and on ine map websites.
-Utilize and maneuver CAMA, GIS, MS Word, MS Excel and MS Outlook software.
Knowledge
-Of office operations and practices.
-Of computers and their efficient use and operation.
-Of filing systems and their efficient use and maintenance.
-Of the Texas Property Tax Code.
-Of established policies and procedures.
-Of the overall purpose and objectives of the appraisal district.
-Continuously strive to learn more about the Texas Property Tax Code and its appropriate application.
Education/Experience
-Graduation from a standard high school or GED including computer courses.
Other Requirements
-Must successfully pass job-related pre-employment screening and assessments.
-Must be able to work extra hours as necessary.
-Some travel may be required.
-Employees are expected to follow all personnel policies as approved by the Board of Directors of the Central Appraisal District of Johnson County.
Work Environment:
Office work, exposing incumbents to computer screens, copiers, and other office equipment.
Work may, on occasion, entail light lifting.
(This class specification provides a descriptive list of the range of duties and responsibilities undertaken by employees of the class. It is*not*intended or designed to reflect all the duties and responsibilities of the class. Furthermore, this class specification does not constitute an employment agreement between the Central Appraisal District of Johnson County and the applicant or employee and is subject to change as employer needs and job requirements change.)
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person