Recovery Coach - Outer Cape Health Services

Recovery Coach

Our Culture: Why work with us?

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are the foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

Summary of duties:

The Recovery Coach at Outer Cape Health Services (OCHS), reporting to the Clinical Manager of Recovery Services, provides essential support to individuals in or seeking recovery from substance use disorders. This role involves meeting participants wherever they are in their recovery journey, using a "multiple pathways" approach to offer inclusive, personalized support.

Key responsibilities include providing individual and group peer support with a trauma-informed, person-centered approach; connecting participants to local resources and recovery support systems; and developing individualized wellness plans tailored to each participant's recovery goals.

The Recovery Coach also tracks and documents progress in the electronic medical record system, facilitates case conferences with partner agencies, and advocates for participant autonomy by equipping them with resources and skills to sustain their recovery. Additionally, the Recovery Coach participates in required training, meetings, and supervisory sessions to ensure the highest quality of care.

A Day in the Life of This RoleAs a Recovery Coach at OCHS, each day involves connecting with individuals in early recovery from substance use disorders. Guided by personal recovery experience, the Recovery Coach helps participants access resources, establish support systems, and develop personalized wellness plans. Meeting participants where they are in their recovery journey, Recovery Coaches often conduct sessions in community spaces like peer recovery centers or cafes to create a comfortable and accessible setting for support. The role includes ongoing collaboration with other support services and regular progress tracking to facilitate a comprehensive, individualized recovery journey.

Essential Functions

• Serve as a fully integrated team member, who identifies as a former recipient of recovery services, and now uses that experience to provide individual and group support to individuals receiving or seeking treatment.
• Connect participants to resources, supports, and opportunities in the larger community outside of OCHS's mental health system.
• Utilize fundamental principles of peer recovery through recovery-oriented, person-centered, voluntary, relationship-focused, and trauma-informed
• Develop and implement a flexible but specific work plan that supports the management and triage of multiple priorities and needs, while ensuring adherence to a treatment timeline.
• Connect with new participants to identify needs and develop a wellness plan.
• Assist in developing and sustaining natural support
• Provide peer support to engage participants in a recovery partnership based on the principles of mutuality.
• Provide services at times coordinated with participants and in publicly accessible locations such as peer recovery centers, restaurants, coffee shops, etc.
• Adhere to applicable laws, regulations and agency policies governing the disclosure of client identifying data and confidentiality.
• Attend all mandatory meetings, training, group supervisions, and individual supervisions.
• Track patient progress through contact and ongoing reassessment, collecting and inputting all required data into the required systems (e.g., electronic medical records).
• Facilitate and coordinate follow-up case conferences with referring agencies.
• Adhere to established case management standards of care.
• Coordinate and lead informal groups related to peer support, recovery, resiliency, and resources.
• Advocate for the people with whom they work, promoting their autonomy, protecting their rights, and providing access to resources, information, skills and support.
• Other duties as assigned

Core Competencies/Core Clinical Competencies

• Has excellent communication and customer service skills
• Has excellent computer skills

• Knowledge of insurance products

Work environment:

This position primarily requires sitting, standing, and computer use, along with daily travel to various locations. The Recovery Coach will conduct meetings in a range of settings, such as peer recovery centers, cafes, or other safe public spaces.

What we need from you:

• High school diploma or equivalent required, post-secondary education in social work or psychology preferred
• Experience in the profession of mental health, substance use, trauma & related social services
• Recovery Coach certification preferred
• Must have experience in addiction recovery services
• Valid driver's license and access to reliable transportation.
• CPR and First Aid certification
• Experience with EPIC or other electronic medical records system
• Case management, navigation, or community health worker experience
• Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
• Excellent written and verbal communication skills - bi-lingual helpful
• Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive etc.
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to work effectively both as a team member and independently.
• Demonstrated ability to work in a culturally diverse and inclusive environment

AAP/EEO Statement Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.