Referral Coordinator - Avita Pharmacy

The Referral Coordinator collaborates with physicians, both internally and externally, to develop and implement a seamless progression of care to meet the patient's needs. The individual must have the ability to triage patients and manage time-sensitive workloads.  

This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). General work hours are Mon - Fri: 8:00 AM to 4:30 PM.

About the Role:

• Sending/receiving patient medical records; obtaining lab/imaging reports, hospital notes, referral information, test results, etc. timely and in preparation for applicable appointments; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.
• Responsible for coordinating and processing of all patient referrals for specialty services.
• Utilizes a high degree of accuracy in obtaining and verifying that all registration data, demographic and insurance information is correct and up to date.
• Acts as liaison between Avita Care Atlanta and other healthcare providers while exhibiting and utilizing a high level of customer services skills.
• Performs eligibility checks on patients as necessary by telephone or electronically as appropriate.
• Follows procedures for proper authorization and processing of all referral services including obtaining approval from our medical director.
• Contacts the patient on a timely basis for all scheduling requirements 
• Communicates with patients to ensure follow-through with referrals.
• Ensures strict confidentiality of all health records, member information and follows HIPAA guidelines.
• Completes all administrative functions related with referral activities in an efficient manner.
• Enters all referral, hospital, outpatient, and other patient specialty health service authorizations into the computer system following Avita Care Atlanta policies and procedures.
• Responsible for monitoring all referral reports not received and follows-up in a timely manner.
• Collaborates with Avita's Corporate Compliance department to ensure policy and procedure adherence
• Additional responsibilities assigned as needed.

About You:

• High school diploma or GED required
• Bachelors degree in a healthcare related field preferred
• One year experience in a medical referrals or other related patient support services position in an ambulatory setting required
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Bilingual in Spanish preferred
• Proficient in English, with strong verbal and written communication skills
• MS Office computer skills with the ability to type 30+ wpm 
• Experience with eClinical Works preferred 
• Excellent interpersonal and communication skills 
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service
• Embrace and performs all duites in the spirit of the company's core values and goals

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality. Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. 

Pay range: $19.00/hr. - $24/hr., based on credentials and geographic location

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.