Referral Coordinator - St. Luke's Hospital
Duluth, MN 55802
About the Job
- JOB SUMMARY
- The Referral Coordinator position is critical to ensure comprehensive patient care by assuring a timely, efficient referral process for continued patient care. Ongoing responsibility for assessing the current process, identifying opportunities for improvement and implementing changes as necessary.
- MINIMUM QUALIFICATIONS
- Education: Successful completion of a post-high school vocational or technical program in general business or medical office practices
- Experience: Three (3) years experience in a clinic or acute care setting.
- Licensure/Certification/Registration: N/A
- PREFERRED QUALIFICATIONS
- Education: One (1) year Diploma/Certificate from a post-secondary school
- Experience: Completion of a medical terminology course
- Licensure/Certification/Registration: N/A
- KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of medical office procedures and anatomy and physiology.
- Knowledge of computer skills including Excel and Word.
- Knowledge of organization policies and procedures and applies policies and principles to the solution of everyday problems as well as dealing with a variety of situations, including occasional crises.
- Skill in gathering, analyzing and interpreting information/data, along with identifying and diagnosing problems and formulating a reasonable and effective solution.
- Attention to detail.
- Excellent written and oral communication skills with a high degree of professionalism.
- Excellent listening skills, eye, hand and auditory coordination.
- Ability to work independently, with minimal supervision, under pressure, with time restraints.
- Ability to cope with rapidly changing demands for records (fast-paced work environment).
- Adapts to complex clinical environments, clinicians, and changing conditions in a calm and productive manner.
- Willingly accepts change and proactively offers ideas and suggestions.
- Ability to work cooperatively and effectively with providers, patients, staff and the public.
- Ability to establish priorities and coordinate work activities.
- Ability to maintain confidentiality with regard to all phases of work.
- Knowledge of federal and state laws regarding HIPAA and release of information.
- PHYSICAL DEMANDS AND ENVIRONMENT
- PHYSICAL DEMANDS
- Walk - Occasionally 1/3 (1- 2.5 hours)
- Stand - Frequently 1/3 to 2/3 (2.5-5.5 hours)
- Sit - Frequently 1/3 to 2/3 (2.5-5.5 hours)
- Reach with hands and arms - Occasionally 1/3 (1- 2.5 hours)
- Pulling/Pushing - Occasionally 1/3 (1- 2.5 hours)
- Lift - Occasionally 1/3 (1- 2.5 hours)
- Carry - Occasionally 1/3 (1- 2.5 hours)
- Stoop, Squat, Kneel or Crouch - Occasionally 1/3 (1- 2.5 hours)
- Twist or Turn - Occasionally 1/3 (1- 2.5 hours)
- Repetitive Movement - Frequently Over 1/3 to 2/3 (2.5 - 5.5 hours)
LIFTING REQUIREMENTS
- Up to 10 pounds - Occasionally 1/3 (1- 2.5 hours)
- Up to 25 pounds - Occasionally 1/3 (1- 2.5 hours)
- Up to 35 pounds - Occasionally 1/3 (1- 2.5 hours)
- Up to 50 pounds - Occasionally 1/3 (1- 2.5 hours)
WORK ENVIRONMENT
- Typical Noise Level-Moderate noise (examples: business office with computers and printers, light traffic)
- WORKING CONDITIONS
- Regularly exposed to the risk of hazardous substances, infectious disease, and ionizing/non-ionizing radiation.
- PHYSICAL DEMANDS
PI250576921
Source : St. Luke's Hospital