Referral Coordinator - UofL Health

University of Louisville Physicians is hiring a Referral Coordinator

Location:

Shift Options: 1st shift

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

• Promptly and professionally answers telephone calls
• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab X-ray reports, hospitals notes, referral information, etc.; completing forms/requisitions as needed; answer telephones; patient registration; scheduling appointments, verifying insurance coverage and patient demographics; front desk payment collections; managing and updating charges to ensure that information is complete and filed appropriately.
• Other duties as assigned

MINIMIUM EXPERIENCE, EDUCATION AND SKILL REQUIREMENTS
• High School Diploma or equivalent
• Minimum one year of working in a medical facility as a medical receptionist
• Knowledge of health care field and medical office protocols/procedures

KNOWLEDGE, SKILLS ABILITIES
• Ability to use multi-line phone system, including transferring calls and paging
• Tact and diplomacy in interpersonal interactions
• Skill in understanding patient education needs by effectively listening and sharing information with patients and families

• Ability to speak clearly and loudly enough to be heard by callers and patients
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion when dealing with others.
• Knowledge of computers, phone, and fax.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly direct calls.