Referrals Representative - Adelante Healthcare Center

The Referral Representative is responsible for processing patient referrals. Educates the patients on various procedures and bene...

ESSENTIAL SKILLS AND EXPERIENCE:

Excellent verbal and written communication skills and having a professional presence

Ability to communicate effectively with patients, co-workers, and the public both in person and over the phone

One (1) to two (2) year of medical referral experience and one (1) to two (2) years of customer service experience.

Basic knowledge of medical terminology.

Accuracy and attentional to detail

Ability to prioritize and perform multiple tasks simultaneously

Must possess strong organization skills

Be able to work independently and within a team

MS Office: Particularly Excel, Word, and Outlook

Computerized database experience

Office skills: typing, faxing, scanning and telephone

High school diploma or GED from an accredited institution

Commitment to Adelante Healthcare’s mission, vision, and values

Willingness to be cross-trained and learn new skills and responsibilities

Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION REPONSIBILITIES

Initiate and manage clinical referrals for pre-authorization

Act as a liaison between health plans, physicians, patients, and other referral sources

Review referrals for completeness and follows up for additional information if necessary

Respond to inbound calls initiating exam requests following established processes, meeting quality and production standards

Contact physician offices as needed to obtain demographic information or related data

Enter referrals, referral denials, insurance authorizations, documents communications and actions into patient account history.

Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients

Perform patient pre-registration including accessing and updating patient information as indicated

Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff

Attend staff meetings, in-service meetings, or other required meetings

Maintain satisfactory attendance, is punctual and works full scheduled shift

Meeting minimum standards of metric expectations

NONESSENTIAL SKILLS AND EXPERIENCE:

Experience in community health

Additional Duties and Responsibilities

Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.