Refugee Services Case Manager - Kalamazoo, Michigan - Samaritas

FULL TIME - NEW AMERICANS CASE MANAGER

Do you have a Bachelor's degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations? We are seeking a Case Manager to assist in resettlement services, coordinating pre-arrival case activities, airport receptions, housing and home safely orientation for arriving New Americans?

You must have reliable transportation and valid car insurance in your name as you will be transporting clients. Consider this rewarding, full time opportunity in Kalamazoo. 

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.  

APPLY TODAY!     #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve!

Some of the benefits you may receive are:  

            Full Time/Part Time

• Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
• Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee) 
• Company paid Short Term Disability accrual (Full time employees)
• Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133% 
• Great Personal Time Off (PTO) accruals 
• Awesome Employee Discounts
• UKG Wallet - Pre-Pay Options
• Plus, many more benefits 

Job Summary

Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.

Duties and Responsibilities

1. Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
2. Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
3. Complete home safety inspections. Furnish homes with furniture and required supply items.
4. Conduct initial airport reception and home safety orientation for arriving refugees.
5. Provide initial orientation and develop resettlement plan for new clients. Conduct ongoing cultural orientation and complete assessments demonstrating clients understanding and information retention.
6. Complete applications for Social Security card, public benefits and other applicable registrations within the required time periods.
7. Document all visits, case activity and all efforts to meet refugee material needs as outlined by Operational Guidance.
8. Maintain relevant reports and statistics related to client activities and program services. Complete program reports within required timeframe securing all required signatures.
9. Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
10. Arrange client appointments and provide transportation for all services as required or needed, in compliance with applicable child safety laws.

Job Qualifications

Education, Training, and Licensure/Certification

• Bachelor's degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations.

Experience

• Minimum one year experience in a culturally diverse environment or community services preferred.

Knowledge Skills and Abilities

• Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.
• Ability to speak, read and write fluent English. Fluent in the native language of refugee clients preferred with the ability to translate in both written and verbal forms.
• Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
• Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals. Basic knowledge of employment recruiting, interviewing, placement techniques and procedures.
• Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations and governmental agencies.
• Ability to identify needs, interests, aptitudes, skills and problems, and refer clients to appropriate support services, agencies and programs.
• Basic knowledge of and ability to learn local employer community within specific geographic area.
• Knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.

Additional Work Requirements

• Automobile travel required.
• Valid unrestricted driver's license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.

Physical and Mental Requirements

• Stands and moves about indoors and outdoors.
• Stoops, bends, twists, and frequently lifts supplies up to 25 lbs.
• Hand-eye coordination.
• Hand and finger dexterity.