Regional 9-1-1 Police/Fire/EMS Dispatcher - Southeastern Massachusetts Regional 911 District

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Transform your career by joining our team as a Regional 911 Communications Officer at an agency that is proud to be the official 911 provider of the New England Patriots and Revolution.

This pivotal role offers the unique opportunity to significantly impact public safety by managing both emergency and non-emergency situations across a growing jurisdiction, including four towns and a county, using cutting-edge technology and communication systems. Situated within the heart of our Regional Emergency Communications Center, you will become a vital part of an operations team renowned for its dedication to excellence and innovation.

What You Will Do:

           • Engage directly in the dynamic field of public safety, utilizing the latest in Next Generation 9-1-1 (NG-911) technology, computer-aided dispatch systems, and emerging technologies.

           • Operate sophisticated radios and telecommunications equipment, ensuring swift and effective response to calls for service.

           • Play a critical role in maintaining community safety by monitoring local to national emergencies, coordinating with command staff, and providing real-time updates and support.

           • Be a key member of the public safety team during normal day-to-day operations as well as during our wide array of specialized missions such as Gillette Stadium game day operations.

            • Embrace a culture of continuous learning, mentoring new team members, and enhancing your skills with the latest procedures and technologies.

What We Offer:

        • A resilient and change-welcoming work environment focused on collaboration, teamwork, and professional growth.

        • Paid training and certifications.

        • Opportunities to engage with cutting-edge technologies and systems critical to public safety and emergency response.

        • A challenging yet rewarding role that requires and develops multitasking, problem-solving, and communication skills under pressure.

        • Comprehensive training and support for all team members, including specialized training and certifications essential for career advancement.

        • Competitive pay (est. salary: Year 1 $64,897.95, Year 2: $70,165 +extra shift OT)

         • Benefits: HMO 70% or PPO 50% paid by district

         • Bristol County Public Employee Retirement

         • Schedule 4 days on, 4 days off, 12 hr shifts- all hours over 40 in a pay period @1.5pay

Who We Are Looking For:

        • Individuals with a passion for public service and a dedication to community safety.

        • Candidates with the ability to navigate high-pressure situations calmly and efficiently, demonstrating resilience and adaptability.

        • Team players eager to contribute to a culture of learning, mentorship, and continuous improvement.

        • Professionals with a strong foundation in telecommunications, emergency dispatch, or related fields, supported by relevant education and training.

Requirements:

        • Entry level candidates are welcome to apply

        • Preferred: proven experience in telecommunications or dispatch, with a commitment to developing thorough knowledge of communication systems and procedures.

        • Adeptness in handling complex information, from geography to system operations, under emergency conditions.

        • Exceptional multitasking skills, capable of managing multiple high-stakes situations concurrently.

        • Flexibility to work across various shifts and in challenging conditions, embodying the essential nature of the role in ensuring public safety.

Join us in a career that offers more than just a job but a service to make a real difference in the lives of others, supported by a team dedicated to your success and the safety of our community.

Special consideration:

Candidates who are considered for employment must successfully pass a comprehensive background investigation;  failure to pass or refusal to participate in a background check/investigation, in whole or in part, will result in a candidate being disqualified from employment by the District. 

All trainees will be required to successfully complete a initial training program as a condition of employment. Candidates may be required to work an initial per-diem schedule for training.   All candidates must acknowledge the requirement for completing the part-time training program.  This position is not eligible for benefits while the member is in a non-full-time status.  

The District an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristic protected by law.

The District accommodates the needs of all physically challenged or disabled people by all reasonable means in accordance with the Americans with Disabilities Act.