Regional Account Manager - DLRdmv

DLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions for the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers.

Job Description: The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. This Account Management role requires a purpose-driven, self-starting individual who excels in an autonomous (virtual) work environment and can work effectively with all levels of client personnel to meet their needs. Travel is required, mostly in-state, at approximately 80%.

Major Job Responsibilities:

• Manage and oversee all aspects of the company’s onboarding process with clients

• Provide ongoing training to dealership personnel beyond initial program installation

• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution

• Leverage CRM & Business Intelligence management tools to analyze data and automate processes

• Deliver on client satisfaction goals and targets

• Develop trust relationships with clients

Experience & Qualifications

• Excellent Time-Management Skills in an Autonomous Environment

• Dynamic Social Skillset

• Proven Track Record of Account Management in SaaS/Software

• Ability to Administrate Remote Training Using Web Conferencing Applications

• Experience Using Collaborative Environments (Micorsoft Teams, Slack, SharePoint, Etc)

• Highly-Organized, Self-Starting, Team Player

• DMV or Automotive Industry Experience (preferred)

• Ability to Navigate and Utilize SalesForce.com (preferred)

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmv is an EEO Employer.? We sincerely appreciate your interest and will carefully evaluate your qualifications for employment.? Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.