Regional Aftermarket Director - Material Handling - WMH

Description

Key Responsibilities

• Leadership & Strategy:
   
  • Develop and implement strategic initiatives to enhance aftermarket operations across the Tennessee division. 
  • Oversee day-to-day operations for parts, service, and aftermarket operations to ensure performance targets and customer satisfaction goals are met. 
  • Collaborate with sales director and senior branch management members to align regional goals with the overall vision of WMH. 
  • Support the growth of current operations and client base, while driving the division's future potential through new branch openings and the expansion of existing operations.

• Operational Excellence:
   
  • Monitor and improve operational processes to ensure efficient workflow, reducing costs while maintaining high service quality. 
  • Drive KPIs such as service response times, customer retention, and inventory management to achieve maximum efficiency and profitability.
  •  Lead efforts to maintain compliance with safety regulations and industry standards.

• Team Development & Leadership:
   
  • Lead, mentor, and develop the aftermarket team, including service managers, technicians, and parts specialists. 
  • Build a high-performing team by identifying talent, implementing approved training programs, and supporting career development. 
  • Foster a culture of collaboration, accountability, and continuous improvement within the team.

• Customer Relationship Management:
   
  • Cultivate strong relationships with key customers, providing them with exceptional aftermarket support and ensuring retention. 
  • Collaborate with sales teams to identify and address customer needs, offering customized solutions to enhance customer satisfaction. 
  • Resolve escalated customer issues in a timely and effective manner.

• Business Development & Growth:
   
  • Identify opportunities to expand aftermarket services within the region, leveraging WMH’s partnerships and industry expertise. 
  • Support the expansion of aftermarket operations in new markets, coordinating with other divisions and departments to ensure seamless growth. 
  • Lead efforts to introduce new service offerings, technologies, and innovations to improve customer service.

Skills, Knowledge and Expertise

• Bachelor’s degree in business, Operations, or a related field, or equivalent industry-specific experience.
• Minimum of 5 years of experience in aftermarket operations or service management, preferably in the material handling or industrial equipment industry.
• Willingness to travel on a weekly basis to your divisional branches, with flexibility to travel across division lines as needed to support larger business initiatives.
• Proven leadership experience with a track record of managing multiple branches or regions and drive performance in a rapidly growing environment.
• Strong business acumen with the ability to analyze data, develop strategies, and drive results.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels.
• Experience in budgeting, financial forecasting, and cost control.
• Knowledge of material handling equipment, parts management, and service operations is a plus.

• Strategic thinking with the ability to execute plans effectively.
• Leadership and team-building skills, with a focus on mentoring and developing talent.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to providing top-tier service.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Proficiency in CRM systems, ERP software, and Microsoft Office Suite.

Why You'll Love It Here, Exciting Benefits Await You

• Join a growing company with a stellar reputation in the material handling industry, where you'll have the opportunity to lead a dynamic team and shape the future of aftermarket operations in the Tennessee region.

• Competitive Compensation: Enjoy a rewarding paycheck that reflects your hard work and dedication.
• Comprehensive Health Coverage: Your health matters to us! Access top-notch medical, dental, and vision insurance plans to keep you and your loved ones protected.
• Generous Paid Time Off: Take time to recharge and unwind with ample vacation days and personal leave.
• Cell Phone Allowance: Stay connected on and off the job with our generous cell phone allowance.
• Profit Sharing and Retirement Plans: Secure your financial future with our profit-sharing and retirement plans, designed to help you build wealth over time.
• Incentive Programs: Be rewarded for your contributions! Our quarterly performance bonuses are based on fleet productivity and profit targets, ensuring you're recognized for your hard work and dedication.