Regional Dedicated Service Manager - Dallas Trailer Repair Co.

Dallas Trailer Repair Co

Job Description

Regional Dedicated Service Manager

Apply on Indeed or at www.dallastrailer.com/careers/

Job Description

Oversee and manage all service operations within the designated region, ensuring alignment with company standards, goals, and delivery of exceptional customer service.

Areas of Responsibilities and Duties:

Site Management

• Management of service operations site to ensure it is properly operating, is operating safely, is properly tooled, staffed, and managed.
• In-person site inspection of each shop in assigned region
• Site safety inspection
• Management of shop assets;
• Ensure shop compliance with maintenance schedules of shop equipment
• Approve or reject request for shop equipment and/or tooling
• Address red-tagged equipment and tooling issues
• Weekly team meeting with frontline supervisors

Employee Management

• Management of frontline supervisor, mechanics, and techs
• Discipline
• Guide and assist frontline Supervisors in addressing, enforcing, documenting, and creating solutions to eliminate discipline issues.

Terminations

• Guide and assist frontline Supervisors in determining when a termination is needed
• Approve all terminations prior to termination event

Recruiting

• Assist frontline Supervisors in determining recruiting needs
• Communicate needs and coordinate with HR to assist in filling needs

Performance Reviews

• Conduct performance review and goal setting for all frontline Supervisors in your assigned region
• Guide and assist frontline Supervisors in conducting performance review and goal setting for frontline production employees (mechanics and techs)

Wage Ranges

• Develop and maintain mechanic/tech wage range scales based on mechanic/ tech skill level and geographical location of shop
• Approve/ deny wage increases for frontline Supervisors, mechanics and techs

Monthly Performance/ Profit/Loss Analysis

• Analysis of company data to ensure that each service operations site is profitable
• Quarterly production of P&L report per shop in assigned region
• Monthly production of mechanic/ tech efficiency rates

Inventory Control

• Review and address inventory turnover ratio
• Review and address non-scanned parts (matched/unmatched report)
• Address parts supply issues such as shortages or WIP ordering issues

Quality Assurance Program

• Implement and maintain service quality assurance program to ensure consistent, high-quality service delivery, compliance with company policies and industry standards.
• Perform random QC inspections
• Review and address Out-of-Service reports to ensure less than 4%
• Review and address M250 report
• Review and address Outbound issues
• Review EMDECS work order coding on work orders

Customer Relationship Building

• Build and maintain strong relationship with key customer
• Act as primary point of contact for escalated service-related issues
• Conduct weekly contact be phone or email
• Produce monthly status report for customer

Communicate with Billing Team

• Communicate with billing administration for each site to address problems and issues such as use of incorrect SRT’s or stacking of SRT’s

Skills and Requirements:

• Excellent communication skills
• Strong organizational skills
• Strong leadership and team management skills
• Ability to drive performance and foster a positive work culture
• Experienced in trailer and truck repair with significant technical knowledge
• Flexibility to travel within the region as required
• Prefer a bachelor’s degree

This job description is intended to outline the primary duties, responsibilities, and qualifications associated with this position. However, it is not an exhaustive list of all tasks and duties that may be required of an employee in this role. Dallas Trailer Repair Co reserves the right to assign additional tasks and responsibilities as needed. Employees will be expected to provide flexibility and the ability to adapt to the evolving needs of the company.