Regional Director of Operations - ABM Industries

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

The Regional Director of Operations provides leadership to assigned accounts, districts, branches, and or/region – including facility operations for custodial, Cabin Appearance, Passenger Services, Baggage Handling, PRM, Que Management all within the aviation/airport environment. This position directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency. 
 

Essential Function:

• Recruit, manage, and lead teams with focus on continuous improvement. Select and develop teams of professionals, as well as leaders. Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
• Support, motivate, and promote the team by building a positive and thriving team environment.
• Plan, monitor, and schedule facility modifications, designs and develops of building space allocation.
• Direct overall department processes for integration of services and systems.
• Participate in facilities planning processes and direct the implementation of strategic direction.
• Direct initiatives to improve quality performance and customer service.
• Ensure a safe and secure environment to meet customer needs and comply with regulatory requirements.
• Maintain daily and weekly labor management control.
• Identify, analyze, and review issues; document and report any issues.
• Prepare plans for long range improvement projects to maintain infrastructure.
• Maintain accountability for area budgeting, including selection installation, and replacement of materials and equipment.
• Implement preventative and predictive maintenance programs.
• Special projects and other duties as assigned.

Education:

• Bachelor’s degree or equivalent experience.

Experience:

• 7 to 10 years of experience in janitorial, aircraft cabin, and passenger services, including management.

Other:

• Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• Self-starter and works well independently and as part of a team.
• Understanding of all facets of facilities roles.
• Ability to develop and conduct effective health, safety and environmental training programs and meetings.
• Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
• Skilled in directing activities and operations of others, including activities involving hazardous situations.
• Can quickly dive deep on business challenges and formulate then as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
• Skills in relationship-building, teamwork, and collaboration.
• Positive attitude with a strong desire to learn and a continuous improvement mind-set.
• Strong working knowledge of Excel and other Microsoft Office products.
• Comfortable with routinely shifting demands.
• Working knowledge of general office equipment.
• Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
• Ability to work independently in a fast-paced, dynamic, results-oriented environment.
• Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history, Motor Vehicle Report and Drug screening.