Regional Executive - American Red Cross
Dedham, MA 02026
About the Job
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best
Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world
When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day
If you share our passion for helping people, join us in this excellent career opportunity
Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve
Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members
Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers
From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
The American Red Cross is currently seeking a Regional Donor Services Executive for our Massachusetts Region, based in Dedham.
NOTE: This is NOT a work from home opportunity
The location for this opportunity is Deham, MA.
WHAT YOU NEED TO KNOW:
The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives
Works in a collaborative fashion on project teams at all levels and leads change management initiatives
Develops and implements plans and projects to support low cost producer strategy, focusing on efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets
Develops strategy for retention of sponsor accounts and donors.
Oversees management team responsible for donor recruitment and blood collections while partnering with direct to donor, patient services, and fixed site executives to achieve cost-effective collections
Demonstrates and manages highly collaborative teams focused on achieving the organization's objectives
Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience
Interacts with executives inside and outside the Red Cross
Maintains community relations and advances the Red Cross brand.
NOTE: In order to receive full consideration, please upload a formatted copy of your updated resume, when applying to this position.
WHERE YOUR CAREER IS A FORCE GOOD:
Has overall responsibility for development and execution of the region's operational plan
Focuses on the expansion of efficient collections, the reduction of waste and inefficiencies, continuous improvements in quality, and improving donor and sponsor satisfaction.
2
Ensure the execution of effective recruitment plans and account oversight which supports achievement of system and patient need
Monitors and improves operational activities
Ensures the adoption and implementation of system improvements in recruitment and drive management operations.
3
Oversight of multiple department functional managers and/or additional regional functional areas to ensure achievement of annual collection goals in the most efficient and cost-effective manner possible
Develop departmental supervisors and other collection and Donor Recruitment staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions, to enhance success of operation, promote teamwork and minimize turnover.
4
Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols
Ensure timely implementation and compliance with American Red Cross directives, Federal, State and local regulatory requirements
Documentation of training and regulatory communications is accurate and timely.
5
Partners with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community
Working together, the Regional Executives are the "face of Red Cross" in the community.
6
Monitors budgets, forecasts and operational results and takes appropriate actions to achieve the low-cost producer strategy.
7
Maintains a mid and long-term perspective, and links current activities to long term plans
Has ability to adjust to changes in strategy and effectively execute and communicate same to staff
Effective change leader.
8
Displays leadership by recognizing, rewarding and motivating staff as part of organization's ongoing efforts to reduce turnover and increase staff engagement
Communicates vision and linkages to promote understanding
Establishes and monitors performance objectives, develops direct reports and teams, delegates responsibility, and maintains trust and accountability.
9
Hold ultimate accountability for the strategy, staff and performance of a regional Donor Services team to drive cost-effective, high-performance blood drives and annual collection unit goals above 130,000
Provide support, development and/or leadership guidance to all volunteers.
Qualifications:
Education: Bachelor's degree or equivalent combination of education and experience
Master's degree preferred.
Experience: Minimum of 7 years of experience in a dynamic, multi-task operational environment with budget responsibility or a profit and loss focus
Experience working in matrix environment and demonstrated ability to effectively collaborate across functions lines required
Healthcare or pharmaceutical manufacturing experience preferred.
Management Experience:Minimum of 5 years management experience required.
Skills and Abilities:Excellent verbal and written communication and presentation skills
Ability to manage multiple priorities
Ability to work on a team
Must demonstrate ability to attract, motivate, and retain staff
Ability to build effective teams and lead with managerial courage
Ability to manage processes effectively
Business acumen and customer focus
Strong problem-solving ability.
Travel: May involve travel.
*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear
The employee is frequently required to reach with hands and arms
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds
The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic)
The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
*LI-MM1
IND123
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position
They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering
You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents
The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world
When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day
If you share our passion for helping people, join us in this excellent career opportunity
Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve
Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members
Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers
From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
The American Red Cross is currently seeking a Regional Donor Services Executive for our Massachusetts Region, based in Dedham.
NOTE: This is NOT a work from home opportunity
The location for this opportunity is Deham, MA.
WHAT YOU NEED TO KNOW:
The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives
Works in a collaborative fashion on project teams at all levels and leads change management initiatives
Develops and implements plans and projects to support low cost producer strategy, focusing on efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets
Develops strategy for retention of sponsor accounts and donors.
Oversees management team responsible for donor recruitment and blood collections while partnering with direct to donor, patient services, and fixed site executives to achieve cost-effective collections
Demonstrates and manages highly collaborative teams focused on achieving the organization's objectives
Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience
Interacts with executives inside and outside the Red Cross
Maintains community relations and advances the Red Cross brand.
NOTE: In order to receive full consideration, please upload a formatted copy of your updated resume, when applying to this position.
WHERE YOUR CAREER IS A FORCE GOOD:
Has overall responsibility for development and execution of the region's operational plan
Focuses on the expansion of efficient collections, the reduction of waste and inefficiencies, continuous improvements in quality, and improving donor and sponsor satisfaction.
2
Ensure the execution of effective recruitment plans and account oversight which supports achievement of system and patient need
Monitors and improves operational activities
Ensures the adoption and implementation of system improvements in recruitment and drive management operations.
3
Oversight of multiple department functional managers and/or additional regional functional areas to ensure achievement of annual collection goals in the most efficient and cost-effective manner possible
Develop departmental supervisors and other collection and Donor Recruitment staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions, to enhance success of operation, promote teamwork and minimize turnover.
4
Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols
Ensure timely implementation and compliance with American Red Cross directives, Federal, State and local regulatory requirements
Documentation of training and regulatory communications is accurate and timely.
5
Partners with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community
Working together, the Regional Executives are the "face of Red Cross" in the community.
6
Monitors budgets, forecasts and operational results and takes appropriate actions to achieve the low-cost producer strategy.
7
Maintains a mid and long-term perspective, and links current activities to long term plans
Has ability to adjust to changes in strategy and effectively execute and communicate same to staff
Effective change leader.
8
Displays leadership by recognizing, rewarding and motivating staff as part of organization's ongoing efforts to reduce turnover and increase staff engagement
Communicates vision and linkages to promote understanding
Establishes and monitors performance objectives, develops direct reports and teams, delegates responsibility, and maintains trust and accountability.
9
Hold ultimate accountability for the strategy, staff and performance of a regional Donor Services team to drive cost-effective, high-performance blood drives and annual collection unit goals above 130,000
Provide support, development and/or leadership guidance to all volunteers.
Qualifications:
Education: Bachelor's degree or equivalent combination of education and experience
Master's degree preferred.
Experience: Minimum of 7 years of experience in a dynamic, multi-task operational environment with budget responsibility or a profit and loss focus
Experience working in matrix environment and demonstrated ability to effectively collaborate across functions lines required
Healthcare or pharmaceutical manufacturing experience preferred.
Management Experience:Minimum of 5 years management experience required.
Skills and Abilities:Excellent verbal and written communication and presentation skills
Ability to manage multiple priorities
Ability to work on a team
Must demonstrate ability to attract, motivate, and retain staff
Ability to build effective teams and lead with managerial courage
Ability to manage processes effectively
Business acumen and customer focus
Strong problem-solving ability.
Travel: May involve travel.
*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear
The employee is frequently required to reach with hands and arms
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds
The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic)
The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
*LI-MM1
IND123
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position
They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering
You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents
The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Source : American Red Cross