Regional Front Office Administrator (RFOA) - Physical Rehabilitation Network

Title: Regional Front Office Administrator (RFOA)

Location: Travel between North Dakota, South Dakota and Minnesota

For MN, ND, SD we have clinics in Yankton and Sioux Falls South Dakota. The clinics in North Dakota are Fargo, Bismarck, Grand Forks and Minnesota goes from Moorhead as far out as Thief River Falls and Alexandria. The ask is each clinic would be visited in person once per month

Salary: $50,000.00 - $55,000.00 per year

Job Type: Full-time

ESSENTIAL JOB FUNCTIONS

We are looking for a dedicated Regional Front Office Administrator (RFOA) to join our team. The RFOA may occasionally work remotely, but the expectation is that they would be in a different location each day between North Dakota, South Dakota and Minnesota. Our administrator will work with the providers and patient services representative staff in their region to provide excellent patient care in a pleasant working environment that embodies our core values: Quality Service, Integrity, Compassion, and Teamwork.

We are looking for an individual with excellent leadership qualities and strong interpersonal and organizational skills who can help our practice continue to flourish as we continue to grow. The purpose of this position is primarily to ensure operational compliance with the company’s policies and procedures in the area of front desk management and adhering to state and federal regulations set forth by the industry to ensure an efficient and effective revenue cycle process from patient registration to billing to cash collections.

• Align with Regional Director of Operations to ensure success of the
• Resource to Central Billing Office to help ensure the operational effectiveness of the front desk with regard to billing and
• Interview front office candidates. Coordinate with HR/Recruiting during the interview process. Conduct interviews/screens with front office applicants to determine skill set prior to clinic Operations completing final interviews. Complete the reference checks prior to
• Lead and Develop Front Office Personnel
• Implement standardized front office policies and
• Provide initial training for all new front desk hires as well as follow up training when required. Training will include but not limited to, billing software training, Customer service training, Payor training and front office policies and procedures.
• Ensure compliancy of front office policies and procedures by the staff at the Clinics.
• Help determine appropriate staffing levels for the Front
• Review and analyze the front office metrics for assigned clinics through determined reporting methods and provide necessary training and support to achieve key indicators set forth by
• Establish a relationship with Clinic Directors to provide needed insight regarding the denial and rejection reasons that could delay their cash
• Ensure timely and accurate resolutions to claims rejections/denials that are associated with front office
• Willing and able to collaborate on processes and procedures as an integral part of the Operational, Marketing and Revenue Cycle teams
• Support Customer Service Initiatives at the Enterprise and Regional
• Collaborate with Operations regarding the performance of the Front Office staff prior to performance
• Participate in annual performance reviews with Front Office
• Work with RDOs and Clinic Directors to provide excellent customer
• Collaborate with Regional Marketing associates on local/regional
• Communicate corporate initiatives to the field / report regional needs back to corporate in a proactive and timely manner

Knowledge and Abilities

• Maintains knowledge of HIPAA and other requirements
• Maintains timely knowledge of mandatory billing and coding requirements, to include knowledge of ICD-10
• Extensive knowledge of Payor guidelines
• Excellent written and verbal communication skills
• Strong organization skills
• Excellent leadership skills
• Skilled at managing multiple projects and grasping new concepts
• Ability to work independently with minimal supervision as well as ability to work in a team environment
• Ability to exercise mature judgement and initiative in analyzing problems and recommending/implementing solutions to provide effective and cost- effective
• Skills to hire and train employees, to appraise work performance, address employee relation issues and resolve problems

Position Requirements:

• Minimum of 5 years of experience in health care required; with preferred supervisory
• Knowledge of health care billing requirements and accounts receivable management and financial
• Experience with Medicare, Medicaid, Insurance, and Private Processes and regulations.
• Willingness to travel

Within the bounds of their respective job descriptions, all staff is expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.