Regional Maintenance Director - Clarion Management, Inc.

Job Title Regional Maintenance Director

Position Summary

The Regional Maintenance Director, reporting directly to the President, is responsible for overseeing maintenance operations across a portfolio of properties. This role involves developing and leading a maintenance team, implementing effective maintenance programs, setting and upholding shop standards, and supporting properties and regional teams with large projects and bid reviews. Additionally, the Regional Maintenance Director plays a crucial role in recruiting, training, and developing maintenance personnel. The position requires flexibility to help manage various properties for short to medium-term assignments, including covering for absent Service Managers, assisting properties with challenges, and collaborating with active Service Managers. The ideal candidate will be a proactive leader with strong collaborative skills and a readiness to provide support as needed. 

Essential Functions

• Team Development: Support Property Managers and Service Managers in team development through interviewing, coaching, and training to ensure adherence to procedures. Lead, mentor, and train staff to achieve established goals.
• Mentorship: Provide hands-on training to new Service Managers, fostering their growth and development.
• Operational Support: Address day-to-day operational issues at properties to ensure their needs are met. Assist with staffing challenges to maintain smooth property operations.
• Procedure Development: Develop and document maintenance procedures, policies, and guidelines to enhance operational efficiency across all properties.
• Training Program Design: Create and implement a comprehensive training program for maintenance teams, including annual courses, new hire orientation, and monthly safety and emergency preparedness training.
• Process Improvement: Regularly analyze service requests to identify improvement areas, exploring software and IT enhancements to boost maintenance team efficiency.
• Problem Solving: Collaborate with on-site Service Managers to troubleshoot and resolve major maintenance issues.
• Preventive Maintenance: Develop and implement an annual preventive maintenance program.
• Standards of Excellence: Establish and enforce maintenance standards, setting annual, quarterly, and monthly maintenance goals.
• Market Trends: Stay abreast of industry trends and innovations by engaging with vendors, contractors, and competitors, incorporating beneficial products and practices into operations.
• Reporting: Communicate critical issues such as maintenance needs, capital needs, inspection review, maintenance team performance, shop review, inventory audit, equipment audit, financial liability, and asset condition to the VP of Operations
• Property Inspections: Conduct regular inspections of properties to ensure compliance with quality standards, including weekly, quarterly and annual walk-arounds for maintenance reviews and capital planning. Address resident complaints and report significant occurrences to RDs, VPs, and President.
• Additional Duties: Perform other related duties as assigned to meet business needs.

Position Qualifications
 

• Experience: 10 years in maintenance preferred, at least 5 years in a multi-family property management role is required.
• Education: Bachelor’s degree and/or CAMT certification preferred; relevant maintenance certifications (EPA refrigerant certification, CPO) highly preferred.
• MaintenanceTechnical Skills: Expertise in maintenance techniques and methods, including facility maintenance, safety training, equipment maintenance, appliance repair, and electrical systems.
• Certification/Licenses: Relevant certifications or licenses in HVAC, Electrical, Plumbing, Carpentry, Pool/Spa Operation, and/or Asbestos Abatement.
• Technical Skills:Proficiency in Yardi, MS Office, and mobile applications.
• Skills: Strong initiative, results-driven with multi-project management capabilities, excellent customer service, organizational, communication, and negotiation skills. Proven ability to motivate and manage a team effectively.
• Financial Acumen: Strong background in budgeting, job bidding, and financial management.

Work Environment

• The individual in this role will be in the office 1 day per week in the corporate office and spend 4 days in the field with maintenance staff most of the time and regular in-person attendance is an essential function of this role.
• The individual will also frequently be required to travel by car, plane, walk and stand throughout the residential community, greeting and speaking with residents, employees, and vendors daily.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• This is not a remote-work position.

Work Location

• Based in the field across Clarion’s Southern California portfolio.
• Travel 80% of the time with some potentially being out of the Southern California Region.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to perform physical tasks, operate electronic devices and equipment, and conduct meetings. The employee is frequently required to walk.
• The employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and /or move up to 20-25 pounds, frequently lift and/or move up to 40-50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

About the Benefits
Clarion distinguishes itself by providing our team members with:

• A competitive base salary. $100,000 - $150,000
• Bonus potential is based on individual and team performance.
• A suite of benefits including comprehensive medical, dental, and vision. Clarion pays 100% of the employee's medical, dental, and vision with United Healthcare. Clarion also offers Kaiser Healthcare at a reduced cost. Benefits are available beginning the first of the month following the date of hire.
• Eligible to participate in the 401k program with an annual discretionary company match, after 12 months of service.
• Tuition Reimbursement program.
• Generous paid time off.
• Monthly cell phone reimbursement.

 

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