Regional Manager at Century Housing Corporation

Our Mission: We finance, build, and operate exceptional affordable housing so that the people we serve may have a dignified home, a healthy and hopeful future and attain economic independence.

General Summary:

Under the direction of the Director of Property Management, the Regional Manager is responsible for supervising the daily operations of a portfolio of communities managed by Century Villages Property Management. The Regional Manager interprets and implements management procedures based on the CVPM policies and procedures, as well as all relevant governmental regulations. The Regional Manager exemplifies professionalism and compassion in their everyday interactions with staff, residents, and other community stakeholders. The essential job functions are not intended to be all inclusive.

ESSENTIAL JOB FUNCTIONS

Employee Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies, mission, vision, and values.

Manage on-site staff through periodic site visits, scheduled and unscheduled. Utilize consistent verbal and written communications to provide instructions and feedback. Encourage a team environment at all levels.

Performs timely performance evaluations on employees and assists Property Managers with the oversight and development of site-level employees.

Assists in the recruitment and hiring of all new hires, status changes, and terminations for on-site personnel in coordination with Human Resources and the Director of Property Management.

Completes and compiles comprehensive reports regarding performance of employees.

Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and procedures.

Financial Accountability

Assists in the preparation of annual operating and capital budgets.

Reviews financial statements and reports and prepares variance reports.

Supervises the collection of delinquent resident accounts.

Ensures accuracy of accounting/ rent roll reporting.

Prepares annual rent increase proposals and other financial worksheets, as may be required by CVPM, or regulatory agency.

Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties.

Regulatory/Compliance

Ensures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are always adhered to.

Reviews new move in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.

Review recent tenant income certifications for accuracy and ensure timely completion.

Responsible for interacting directly with all regulatory agencies such as HUD, CalHFA, HCD, TCAC and local entities.

Responsible for updating tenant selection plans, management plans, and rent schedules as required.

Develop and implement a marketing plan in accordance with existing Affirmative Fair Marketing Plan, as approved by CVPM.

Marketing/ Vacancy

Conducts regular inspections of properties and vacant apartments.

Makes recommendations to improve marketing and leasing effectiveness.

Review traffic reports and keep accurate records to be used as a tool for advertising.

Coordinate with local CES and referral agencies to ensure timely referrals are made processed at CVPM Permanent Supportive Housing communities.

Review Marketing/Concession Log to ensure all changes are documented in reference to concessions and resident selection criteria.

Manage waitlist and ensure best practices and fair housing is used in selection of applicants.

New Developments

Compile and prepare marketing, lease-up, and operation budgets.

Coordinate start-up of operations including application process, contract and service procurement, staff hiring and training.

Maintain and review weekly lease-up reports.

Develop marketing materials and advertising.

Conduct lease-up meetings with stakeholders to provide updates on leasing activities.

Coordinate with referral agencies and housing authorities as needed to ensure timely lease-up.

Physical Condition

Walk grounds to ensure that the highest standards are maintained.

Discuss and provide direction to site staff to address maintenance issues,

Ensure preventative maintenance is completed as scheduled.

Coordinate capital improvement projects and ensure property stays within budget.

Collaborate with the Director of Facilities to draft scope of work, review proposals, and make recommendations for vendors

Track work order completion and ensure repairs are completed promptly and up to Century standards.

Resident Relations

Supervise resident evictions and assist with investigating complaints. Work closely with legal counsel for the property on all matters pertaining to the property

Meet with residents as needed to address concerns and promote good resident relations.

Promote collaborative relationships among residents, staff, vendors, and service providers

Assist in the development and implementation of resident activities and property management programs.

Attend regular meetings with service providers and residents to address resident issues.

Communication and Relationships

Effectively and professionally interact and communicate with senior management, property managers, other employees, vendors, residents, senior staff, owners, sponsors and clients, public agencies.

Prepare comprehensive and detailed reports for senior management, clients and agencies. Meet with community stakeholders regularly and provide written and verbal reports as needed.

Corporate Goals & Objectives

Promote the companys safety goals and actively work towards ensuring a safe working environment.

Interpret and ensure compliance with company policies and procedures.

Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees and work groups to improve the company and business operations.

Make professional development a consistent priority.

KNOWLEDGE, SKILLS AND ABILITIES

Business and Management Principles - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership, and coordination of people and resources. Includes the ability to interpret policy and think globally with an out of box perspective to achieve results autonomously.

Planning & Implementation Ability to forecast, plan, strategize, prioritize, execute and follow through.

Problem Anticipation/ Deductive Reasoning Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.

Written Comprehension and Expression Ability to read, understand and communicate information and ideas in writing so others will understand.

Oral Comprehension and Expression Ability to listen to, comprehend and speak so others can understand ideas and information presented verbally.

Math Ability to complete basic math calculations including addition, subtraction, multiplication and division. Ability to perform all math calculations required under all agency regulatory restrictions including prorating, payroll estimating, etc.

Computer Ability to develop and maintain computer records in Word, Excel and other software required by CVPM and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.

Policies and Regulations Knowledge of company policies, federal, state and local laws, government regulations and agency rules that pertain to properties managed.

Management of Personnel Resources Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.

Management of Financial Resources Knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.

Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.

EXPERIENCE

At least four years of Property Management experience is needed. Previous experience as a Regional Manager, Area Manager or Property Supervisor preferred.

Experience working in compliance with affordable housing programs such as TCAC, HUD, HOME, and other federal, state, and local programs.

Experience working in Permanent Supportive Housing, with demonstrated experience and knowledge of Housing First, Trauma Informed Care, and Harm Reduction.

Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.

Previous experience in planning, scheduling and completing major projects with minimum guidance

Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations.

Demonstrated ability to support and develop diverse environments.

At least four years' experience in personnel supervision, training, and evaluation.

Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential. YARDI required.

Access to reliable transportation as local independent local travel is required for frequent property visits.

Ability to keep agreed office hours, reliable work attendance.

EDUCATION bachelors degree is required or equivalent experience and demonstrated skill and knowledge of property management and permanent supportive housing.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

Physical Environment/ Requirements

This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone, and email.

The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.

It is sometimes necessary to deal with unpleasant or angry people or persons with mental health disorders that require the need to problem solve and diffuse difficult situations.

It is necessary to adapt to a frequently changing environment and conditions.

Sitting and standing is as needed.

Work Location: Long Beach, California 90810

Salary and Benefits:

Attractive exempt compensation $90,000-$100,000 with fully- paid medical, dental, vision and life/AD&D, retirement plan with company match, paid time off, paid holidays and more. Paid college tuition assistance and professional development opportunities available.

How to Apply:

See all Century employment opportunities and apply here. Easy apply here https://bit.ly/3xoFcWE ; or call Fern Hendrickson, Vice President, Human Resources at (310) 642-2017 for further information

Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, marital status, registered domestic partner status, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local law.