Regional Manager, Floor Care - MasterCorp, Inc.

The Regional Manager of Floor Care is responsible for ensuring that exceptional quality floor care results are being delivered to our clients, while simultaneously maintaining; associate and client, safety and compliance, both, regulatory and MasterCorp. Specific. The Regional Manager of Floor Care will meet or exceed specified production rates, by exhibiting seamless communication to the Corporate Director, Floor Care. This position is responsible for the entire floor care process in their specified region.  The Regional Manager, Floor Care will liaison with the Operations Regional Director and Executive Housekeepers on floor care execution, staffing levels and performance.  This position also requires training Associates at the site level and requires travel within the region(s) specified.

EXPERIENCE AND EDUCATION

• Bachelor’s Degree in a field directly related to position or equivalent combination of education and experience.
• Minimum of four (4) years of progressive supervisory responsibility directly related to floor care; managerial experience a plus.
• Minimum of seven (7) years of floor care experience.

OTHER QUALIFICATIONS

• Demonstrated ability to communicate effectively verbally and in writing through various media and devices, i.e., phone, email, text messaging, and face-to-face.
• Flexibility to work long hours and/or weekends when needed to accommodate the everchanging demands of our clients, staffing, or service menu.
• Aptitude for mechanical repair and maintenance.
• Demonstrated ability to accurately measure square footage, linear feet, and perform basic arithmetic.
• Language skills: Effective written and verbal English communication, bi-lingual Spanish a plus.   

Computer skills:  Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Partner with the Operations Regional Director and site leaders to ensure that within region proper floor care is executed and floor care staffing are sustained at optimum levels.
• Implement new policies, procedures, processes, and other floor care specific directives appropriately at the site level.
• Recruit, onboard, train, and develop new Associates for floor care related services.
• Ensure the safety of our people, clients, and client’s property.
• Communicate opportunities and unprojected needs and challenges upon discovery to the Director of Floor Care,.
• Plan trainings, projects, and other floor care related events relative to the region.
• Maintain and build relationships with our various client’s, by brand and property.
• Conduct floor care technician performance evaluations and address deficiencies in accordance with MasterCorp’s policies and guidelines.
• Responsible for improving site level “Overall Experience” scores, pertaining to floor care specifically.
• Maintain a professional appearance in compliance with MasterCorp related policies and protocols, while ensuring that floor care service associates achieve the same.
• Maintain MasterCorp compliant driving privileges and follow all protocols for vehicle operating procedures as specified by MasterCorp.
• Provide clear and concise communication to the Corporate Director of Floor Care and/or other corporate officers upon request, which may include but is not limited to, quality, client relations, employees, production, service-related needs and more.