Regional Manager of Facility Services - Continuum Services

REGIONAL MANAGER OF FACILITY SERVICES

Job Summary:

The Regional Manager of Facility Services is responsible for overseeing the day-to-day operations of a team of construction service technicians in Southeast Michigan. The role includes managing service delivery, maintaining client relationships, growing revenue with existing clients, and onboarding new customers. Establishing and upholding high standards of performance and quality service is essential to enhance the customer experience. 

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Key Responsibilities:

• Team Management: Lead and manage a team of construction service technicians, ensuring smooth daily operations.
• Revenue Growth: Maintain and grow revenue by fostering relationships with existing customers and acquiring new clients.
• Performance Standards: Set and enforce standards for service quality and performance, with a focus on customer satisfaction.
• Sales and Quoting: Support the quoting of service work, ensuring accurate and timely delivery.
• Client Relationships: Build and maintain strong relationships with both new and existing customers to drive business growth.
• Metrics & KPIs: Develop and monitor key performance indicators to ensure the team delivers high-quality and cost-effective services.

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Qualifications and Skills:

• Leadership Experience: Proven experience in leading and managing teams, especially in a construction or facility services environment.
• Quoting Expertise: Extensive experience in preparing quotes for service work and ensuring accurate service delivery.
• Sales Background (Preferred): Prior experience in sales or client management is an advantage.
• Collaboration & Communication: Strong ability to work collaboratively across teams and communicate effectively with clients and staff.
• Problem Solving: Ability to manage complex issues and solve problems efficiently.

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Preferred Attributes:

• Action-oriented with high energy and enthusiasm for tackling challenges.
• Resourceful in securing and deploying resources effectively.
• Focused on continuous improvement and process optimization.
• Accountability and a results-driven mindset.

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Benefits/Perks

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and advancement.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. If you are a dedicated Regional Manager of Facility Services looking for an opportunity to make a difference in a dynamic organization, we invite you to apply.  Apply today!!!

Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services.  Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR® for superior energy performance, BOMA’s Office Building of the Year® (TOBY) Award and CEL’s National Real Estate “A” List Award for Service Excellence.  Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!

Continuum Services is an Equal Opportunity Employer.  We support a safe, healthy and drug-free workplace through criminal background checks and pre-employment drug testing