Regional Manager of RV Operations - Freedom Group

Now Hiring! Freedom Group-Regional Manager of RV Operations
Location: Nashville, Tennessee

Salary Range: $55,000.00-$70,000.00

Benefits Offered:

• Medical
• Dental

Who We Are:

Our business model is to A.I.M. (Acquiring, Improving, and Managing) RV properties, focuses on acquiring family-owned lakefront RV parks, preserving their unique charm, and providing the financial support needed for rapid improvements. We manage our parks with an all-inclusive, 12-month payment plan for seasonal stays covering site rent, year-round storage, and access to all amenities. Our goal is to revolutionize the guest experience with enhanced amenities, advanced technology, and better communication. Through strategic marketing, we aim to attract new guests, retain current ones, and keep our parks fully occupied.

What you'll do:

We are looking for a Regional Manager of RV Operations to oversee the performance of RV park managers and communities.  The role acts as a liaison for The Freedom Group corporate office and serves as the eyes and ears of the organization in the field.  The Regional Manager will oversee 7-10 managers and sites while supporting the organization when new communities are acquired.  The ideal A player has attention to detail and ensures that through their managers the RV communities meet company and customer expectations.

 
 Job Duties:

• Manage 7-10 managers to standardize all RV parks.
• Travel to parks or corporate at least 50% of the time.
• Maintain collection rate of 98%.
• Achieve NPS score of at least 30 for each managed location.
• Train managers on required software.
• Seek occupancy and incremental revenue generating opportunities.
• Collaborate with corporate team to develop SOPs.
• Ensure managers are billing and collecting effectively.
• Conduct walk-throughs with managers to observe standards.
• Ensure cleanliness at managed properties.
• Assist with the onboarding of new communities.
• Collaborate with marketing to ensure park occupancy needs are advertised effectively.
• Strive to transform every interaction into a memorable and meaningful experience for our guests/tenants, employees, investors, and partners.

Qualifications:

• Minimum of 5 years’ experience managing successful RV properties.
• Previous experience managing multiple locations.
• Multi-tasking, great customer service.
• Excellent written and verbal communication skills, ability to establish rapport.
• Experience with Resnexus or similar system.
• Computer savvy-able to use Google Suite.
• Positive attitude, professional presentation, and ability to create partnerships within the industry.
• Strong organizational skills, self-directed, and effective in a fast-paced environment while managing multiple projects.
• Minimum 40% travel spread over 7 states.
• Clean driving record with valid driver’s license.

Core Values

• Make everything an experience: We strive to transform every interaction into a memorable and meaningful experience for our guests/tenants, employees, investors, and partners. 
• Take Action: Everyone has ideas, but it's the action that makes the impact. We want to move -- don't just talk the talk, walk the walk. When we see an opportunity or a challenge, we jump into action without hesitation. 
• We Don't Settle: Mediocrity is not an option, we do hard things. We're always aiming higher and pushing ourselves to be the best we can be. 
• Facts Not Feelings: The truth hurts but by sticking to the facts, it removes the emotions to get to the goal -- clear is kind. When it comes to making decisions, we rely on cold, hard facts rather than gut feelings or guesswork.