Regional Manager Plumbing Division - LEN THE PLUMBER LLC

Plumbing Regional Manager – MASTER TRADES GROUP

Region 2 that includes LEN THE PLUMBER Branch locations in Boothwyn & Horsham PA and Mt Laurel, Jamesburg & Teterboro NJ, NEFFSVILLE Plumbing HVAC in Lancaster PA and RUSSO BROS in East Hanover NJ. Prefer Candidate who lives locally, possibly in Greater Philadelphia area, with regular travel in the Region.

Must have strong Multi-Site Regional Management (Prefer Plumbing / Residential Service) and be open to travel in the Region to support our Branch locations.

Reports To: President of Plumbing

Supervises: Plumbing Branch Managers, Sales Managers, Dispatch Managers, Support Staff

Job Summary/Objective:

The Plumbing Regional Manager is a leadership position responsible for the performance and growth of the Plumbing business. The position is responsible for the development and implementation of the Plumbing business plan with full P&L accountability for a multi-million-dollar residential consumer services operation. This position provides leadership to all regional personnel, develops plans to achieve revenue and profitability objectives, and is responsible for creating a customer-centric and solutions-oriented culture. The Plumbing Regional Manager will lead all aspects of the business; service, sales, dispatch, and production, as well as providing strategic direction to achieve targeted short-term and long-term business objectives.

Essential Job Responsibilities:

Develop and execute a strong regional business plan to include all operational aspects for the region: staffing, organizational development, profitability targets, operational workflows, and growth plans.

Achieve budgeted objectives; increase revenue, gross profit, and earnings through the implementation of operational excellence, metrics and KPI tracking, productivity performance, and service/sales system excellence.

Direct oversight, management, and accountability of the Plumbing Division P&L for the region.

Lead and manage all aspects of Plumbing for the region: service, sales, dispatch, production, and support.

Recruit, develop, retain, and fully mobilize top Plumbing talent to successfully and consistently support the company’s KPI and performance-driven business model.

Lead employee engagement by fully participating in the implementation of incentives, promotions, contests, awards, recognition, and other important performance-driven programs to celebrate wins while driving the message of a high-performing environment with high levels of visibility and recognition.

Lead regionally centralized dispatching activities that serve the needs of the branch and customer.

Drive the region to consistently deliver on our brand promises and an excellent customer service experience at every touch point.

Develop an ongoing communication cadence with staff to address business objectives while utilizing these forums to build a culture of teamwork, accountability, results, and customer satisfaction.

Organizational development: partner with the training and academy team to execute ongoing programs to include apprentice development, continuing technical education for field personnel, in-field coaching, and safety/OSHA compliance.

Participate in Plumbing business unit and regional review meetings to report on business performance, progress towards key initiatives, and best practice sharing.

Ensure proper input and oversight on areas such as fleet management, warehouse/logistics, facilities oversight, and other areas associated with the physical branch locations.

Establish and maintain relationships with regional industry influencers and key strategic partners.

Implement best-in-class Plumbing best practices, policies, procedures, and processes to ensure compliance and consistency of work across all branches and customer locations.

Qualifications/Abilities:

At least ten plus (10+) years of business unit and/or regional management experience with a proven track record of successfully building or leading an organization, preferably in the Plumbing industry.

Proven track record of high growth and business development experience, financially and/or geographically. Preferably in the Plumbing industry.

Ability to manage, motivate, and mobilize an organization to achieve revenue and profitability goals.

Experience in setting up a strong organization: establishing a foundation for full operational scalability.

Demonstrate high levels of cross-functional collaboration.

Ability to multitask from high-level strategy to hands-on tactical operations. Sales leadership experience is required, preferably in the Plumbing industry.

Outstanding leadership and communication skills at all levels of the organization.

Excellent business acumen: developing, communicating, and carrying out a business plan.

Strong analytical skills: review, interpret, draw conclusions, and formulate actions based on KPIs and other data.

Excellent personal organizational, follow-through, and communication skills (oral and written). Ability to work in a dynamic and fast-paced environment, with multiple priorities and deadlines. Ability to provide excellent customer service to internal and external customers.

Other Job Functions:

Maintain compliance with local, state, and federal regulations (understand and abide by compliance requirements for operations).

Ensure safety best practices are followed.

Working Conditions/Physical Demands:

Work is generally performed in an office environment. Ability to lift and transport up to 50 lbs.

Ability to travel to locations, to training sessions and/or meetings, car or air travel.

EXPERIENCE/EDUCATION:

Bachelor’s Degree in Business Administration is highly preferred.

10+ years of experience in the consumer service industry in a managerial role, with a proven track record of P&L accountability, training/development success, sales/operations, and customer Service. Preferably in the Plumbing industry.

Sales and/or sales management experience is required, preferably in the Plumbing industry.

Microsoft Office suite of applications required. Ability to run reports and use Excel to export data and create spreadsheets. Ability to create PowerPoint presentations.

Service Titan experience helpful

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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