Regional Manager - Southwest Region - SmartStop Self Storage

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A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in 22 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County, CA in 2022 and 2023, and Reputation’s 800 Award in 2023. Come join a winning team!

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!

Regional Manager – South West Region - Job Summary

Reporting to the VP of Field Operations, the Regional Manager is responsible for oversight and management of operations by executing the Company’s strategies, implementing policies, procedures, and practices that enable each property meets and exceeds the performance objectives.

Essential Job Functions and Responsibilities

• Provides leadership to the assigned region, overseeing retail activities and stores.
• Reviews and analyzes regional sales and operational records and reports; uses data to project sales, determine KPI’s, and helps to identify potential new markets.
• Collaborates with district managers to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Identifies and corrects or mitigates risks to SmartStop from asset hazards, non-compliance with legal processes, complex employee issues and significant market changes.
• Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular sales meetings and events to share information, set and revise goals, and to increase morale.
• Collaborates with executive leadership to develop territories, sales quotas, and strategies.
• Prepares and implements district-wide budget; monitors and approves expenses.
• Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
• Works closely with all members in the U.S. Corporate office, maintaining excellent communication and collaboration, to maintain continuing process flows and consistency in business practices.
• Performs other duties as assigned.

Qualifications Needed

• Bachelor's degree and/or five years of Regional Manager experience in the self-storage industry (preferred), or the restaurant or retail industry or other multi-site industry.
• Proven ability to manage and analyze expenses and budgets.
• Experience using self-storage software a plus.
• Strong skills in MS Excel, Outlook, Word.
• Ability to travel by automobile and airplane up to 75 percent of work time.
• Ability to manage competing demands and resolve issues.
• Experience working within financial projections applications (Adaptive), financial models (primarily Excel) and presentations (PowerPoint).
• Excellent verbal and written communication skills.
• Comfort and ability to work well under pressure and shift between projects quickly.

Benefits

• Competitve salary with bonus
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off
• Generous Holiday Schedule
• 401(k) matching
• Employee assistance program
• Working with a great team!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!