Regional Member Care Coordinator / HRT Assist - JumpstartMD, Inc

?? About JumpstartMD:

We"ve celebrated over a million pounds lost by our members - a number that"s constantly ticking upwards!

JumpstartMD is not just a medical practice; we are revolutionaries in health and wellness, committed to changing lives through sustainable, clinically significant weight loss.

Our approach is deeply rooted in the latest cutting-edge research, quantified biometrics, and attentive medical supervision. At JumpstartMD, we believe in the power of a low-carbohydrate, real food-based, personalized journey (alongside weight loss medication for eligible individuals) to elevate health and wellness to new heights. And for those seeking something extra, we proudly offer bio-identical hormone replacement therapy.

Boasting 13 high-end offices scattered like across the Bay Area – from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, and beyond – we are on an expansion quest with exciting plans for more center openings on the horizon. Our team? A dedicated team of Clinicians, Health Coaches, and Member Care Coordinators each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health.

Dive into the world of JumpstartMD with this captivating video: Join JumpstartMD!

?? Your Next Adventure: Regional BHRT Assistant / Member Care Coordinator
ReportingTo: BHRT Assistant Manager/Regional Operations Manager
Location: San Jose, Campbell, Mountain View and Redwood City, CA
Classification: Regular, Full-Time, Non-Exempt (30+ hours a week)

?? Whom We Seek?
We seek a highly skilled and detail-oriented medical assistant with excellent communication and customer service skills. The ideal candidate will proficiently handle medical procedures such as EKGs, and injections, ensuring accurate documentation and adherence to protocols. They should demonstrate exceptional organizational abilities, managing appointments, patient inquiries, and inventory efficiently. A strong team player, the candidate will work collaboratively with our BHRT Clinicians and staff, displaying professionalism, reliability, and a commitment to continuous learning and high-quality patient care.

?? WhyJumpstartMD?

Impact Lives: Be part of a team that's transforming health, empowering individuals, and celebrating over a million pounds lost - and counting!
Innovation at Its Best: Work in an environment that"s rich in innovation, backed by cutting-edge research, and personalized to enhance outcomes.
Community and Connection: Join a team of passionate professionals in 13 locations, all committed to uplifting health and wellness.
Grow with Us: With plans for geographical and telehealth expansion soon, the sky"s the limit for your career growth and personal development.

?? WHAT WE OFFER

• Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health optimization, and wellness program nationally.
• Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions
• Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
• Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.
• Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance.
• Wellness Support:
  • Receive 4 annual paid wellness days on top of defined holidays to prioritize your health.
  • Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy).
  • Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.).

• Provide extraordinary patient care and customer service, establishing and maintaining excellent rapport to promote long-term program success.
• Manage initial patient inquiries, phone calls, appointment reminders, rescheduling, and follow-up post-visits.
• Ensure proper labs are in place prior to consultations and alert clinician for necessary follow-ups.
• Assist in BHRT services including EKGs, in-body tests, body composition analysis, blood pressure readings, autoclaving, and injections under clinician direction.
• Assist with EMR charting to facilitate workflow, keep records organized, and ensure proper identifying information is recorded.
• Triage medication refill requests and inquiries from pharmacies, assist in daily clinic operations, and manage BHRT inventory and account balances.

?? QUALIFICATIONS AND REQUIREMENTS

• 1-2 years of experience in a customer-facing role, preferably in health and wellness and/or medical/clinical office setting.
• High School diploma required. AA, BS, or BA in nutrition, dietetics, or related field preferred.
• Medical Assistant certification preferred.
• Excellent verbal and written communication skills. Ability to multi-task, efficiently managing incoming calls and visitors.
• Proficient in MS Office 365, EHR/EMR systems and patient scheduling & billing systems.
• Professional, empathetic, positive, articulate, and proactive.
• Flexible, team-player mentality willing to assist where and as needed.
• Reliable means of personal transportation

• Passionate Mission-Driven Approach: Energetically committed to transforming lives through dynamic care.
• Exceptional Interpersonal Skills: Positive, empathetic, and adept at building vibrant connections.
• Technical Proficiency: Fluent in Microsoft Office and adept with electronic health records.
• Adaptable Entrepreneur: Thrives in a dynamic environment, bringing creativity and a results-oriented mindset.
• Confidentiality and Professionalism: Maintains the highest level of confidentiality while consistently presenting the company with a positive and professional demeanor.

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