Regional Service Coordinator - American International Group
Jeffersonville, IN
About the Job
AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.
With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.
AIG is seeking an experienced, self-starting individual for a Regional Service Coordinator in AIG’s Warranty Business. This position manages all open claims events to ensure proper servicer activity as well as customer satisfaction. This role also has responsibility for managing all Dispatch and Open Claims Management needs for the business. This position is located in Jeffersonville, IN within the warranty business – just 1 mile from downtown Louisville, KY.
Essential Duties and Responsibilities:
Using current software to engage service providers to assist the customers
Taking inbound calls and making outbound calls related to all dispatched claims, open claims issues and service provider related issues. Makes sure the customer is updated on the status of all pending issues. Once the solution has been completed, makes sure the customer has all the needed info
Using proper telephone etiquette, provides quality customer service
Dispatches service providers within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim
First point of contact for incoming customer service inquiries
Handling new claim requests within service level agreement timeframes
Solicitation of new or existing service centers based on contact coverage needs
Sending necessary forms to all parties involved in the claim and performing all necessary follow-up
Report and/or correct issues with all parties involved in the claim
Position Requirements
Prior Customer Serice
Technical Experience
Project Management Skills
High School Diploma or GED required
Team oriented
Previous call center experience preferred
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Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Service Net Warranty, LLC