Regional Service Manager - FS-Elliott
Export, PA 15632
About the Job
Description
FS-Elliott is looking for a Regional Field Service Manager, to be based in our Global Headquarters in Export, PA (approx. 20 miles east of downtown Pittsburgh). This position is responsible for managing a regional Service Department team of Technical Advisors, Service Engineers, Controls Service Engineers, and Service Technicians supporting the installation and maintenance of our centrifugal compressors.
Key Responsibilities
- Develop a clear business plan for the allocated territory to drive maximum growth, profitability and customer satisfaction.
- Manage a team of engineers and technicians to provide support to our Channel Partners and external Customers including timely disposition of technical issues. Creating and assigning tasks as directed/needed while ensuring assignments are completed with high level of quality.
- Continuously monitor service quality, and technical training and ability followed by recommendations for improvement and implementation of plans.
- Advocate for company/departmental initiatives.
- Timely and effective resolution of customer/machine problems. Ensure proper response to customer concerns and provides resolution of issues and/or complaints. Taking lead role in critical customer issues and follows through to completion.
- Support the business by identifying customer needs and life cycle management requirements.
- Responsible for managing regional field service quoting, sales, collection assistance, and support of FS-Elliott Service Administration.
- Manage internal documentation and reporting requirements to evaluate, communicate, and respond to service team performance.
- Assists in the management of warranty claims.
Skills, Knowledge and Experience
- Educations and Experience: BS degree in engineering from an accredited college or university; 5-10 years of related centrifugal compressors or other rotating equipment experience,.
- Management Skills: Candidate shall have demonstrated management and / or team leadership skills.
- Ability to read and interpret documents such as industry reports and technical journals.
- Ability to write technical reports and correspondence including customer reports. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization.
- Ability to make judgment decisions based on specifications or technical requirements.
- Demonstrated customer service skills, including building and management of relationships that foster Customer Satisfaction.
- Proficiency with Microsoft Office 365 (including Excel), ERP experience preferred.
Source : FS-Elliott