Regional Service Manager - LWW - Brady Industries

Summary

The focus of this position is leading a designated Region for the LWW Division and ensuring company policies and processes are followed and excellent service is provided to our customers within the designated Region. Develop relationships both internally and externally with Co-workers, Vendors and customers. Work with the sales teams to win new business in the designated Region. Work with the Director of Field Operations to help drive innovation and operational excellence within the Laundry Ware wash Division.

Essential Functions

• Grow sales through working with the LWW and BradyPlus sales teams directly.
• Work with the Director to foster relationships with our vendor partners
• Lead innovation and new dispenser and product field testing
• Cultivate and manage relationships within the organization; facilitate frequent meetings and interactions within Service and various sales teams
• Increase profitability and sales by driving your team to operational excellence and account retention
• Foster frequent and clear communication between internal operations. Service & Operations
• Help Set the example for exceptional service standards
• 24/7 mentality
• Work with the Director to identify new technologies within the industry
• Assist with and organize large rollouts; work with our internal sales and operations team and coordinate with customers to devise plans for flawless execution.
• Manage your budget to meet company objectives
• Act as a change agent by providing insight on how to improve our chemical and service program.
• Other duties and responsibilities as needed.

Competencies

• Leadership
• Communication Proficiency
• Customer Focus
• Organizational Skills
• Problem Solving/Analysis
• Process Management
• Teamwork Orientation

Supervisory Responsibility

This position manages all employees of the department and is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with company policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Work Environment

This job operates in a warehouse with own workspace. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme conditions. The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, telephone, headset and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; reach with hands and arms; and lift up to 75 lbs.

Required Education and Experience

• College Graduate or Equivalent
• A minimum of 10 years' experience in the Chemical Sales/Service industry
• A minimum of 5 years' experience managing Distributer relationships
• Valid driver's license and clean driving record

Abilities:

• Skilled in examining and re-engineering operations and procedures.
• Formulate policy and develop and implement new strategies and procedures.
• Skilled at organizing resources and establishing priorities.
• Ability to analyze and interpret financial data and prepare financial reports, statements, and/or projections.
• Strong communications skills both verbal and written required.
• Knowledge of contract documents and specifications required.
• Skilled in the use of computers, PC, Windows based operating environments as well as Microsoft Office suite of products (word, excel, PowerPoint) required.
• Ability to supervise others and foster a cooperative work environment including training, scheduling, and employee development and performance management skills required.
• A proven track record of leading others
• Proven ability to train others
• Strong sense of urgency
• Solid judgment along with decision-making skills Excellent verbal and written communication skills
• Extensive management experience
• Vendor management experience
• Familiarity with Adobe Acrobat Platforms
• Professional, flexible, and positive team player who is self-directed and self-motivated
• Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity
• Ability to operate a smartphone, conduct internet research and learn new technologies
• Ability to travel by car and plane (valid driver's license required)
• Organizational skills and the ability to multi-task

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.