Regional Service Technician Lead - Venu+

What We Do

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you passionate about the entertainment industry and skilled at problem-solving?

We are looking for a friendly and dedicated Regional Service Technician Lead to join our dynamic team! Your work will be instrumental in providing outstanding service that keeps our operations booming. As a Regional Service Technician Lead, you will travel within your designated region, providing on-site support, troubleshooting, and maintenance on mobility and locker equipment at various customer sites. You'll collaborate closely with clients, ensuring their needs are met and helping them make the most of our innovative equipment. We value teamwork and collaboration, and you'll play a key role in bolstering our reputation for excellence. If you thrive in a fast-paced environment, this position is perfect for you! Join us in delivering exceptional experiences to audiences everywhere, and become part of a company that values innovation, creativity, and service excellence!

Responsibilities

• Performs maintenance services on VENU+ products

• Exhibits skill in use of all types of tools, both machine and hand tools used in maintenance activities

• Performs installation of new equipment and carries out routine service activities either at the client site or at any other assigned locations

• Assists the Regional Service Manager in effective planning, budgeting, and execution of service trips

• Suggests effective and efficient work routines, recommending better tools to utilize and improving service delivery standards.

• Requires travel to client sites within the region as well as out of the region to carry out service activities. Work may be carried out in an outdoor setting

• Plans, manages, and carries out service trips and projects that include travel coordination, planning service trips, making travel reservations, completing trip maintenance itinerary, supervising temporary labor, customer site set up and management, and customer service
• Demonstrates effective communication and acts as a liaison between customers and Venu+
• Complies with all Company policies and procedures
• Performs other duties as assigned

Requirements

• High school diploma or equivalent
• 2+ years of experience servicing or maintaining equipment
• Proficient in Microsoft Office products
• Mechanically inclined and oriented
• Excellent written and verbal communication skills
• Exhibits a willingness to work a flexible schedule that includes weekends, holidays and heavy travel.
• Demonstrate excellent problem-solving and decision-making skills.
• Able to work independently and with little supervision
• Exhibits a professional attitude in a fast-paced environment