Regional Training Manager - Boston, MA - Raising Cane's

Restaurants will always be the center of our business. As we strive to achieve Raising Canes Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!

At Raising Canes, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.

The Regional Leader of Training (RLT) supervises a team of Area Leaders of Training who are primarily responsible for the delivery and implementation of effective training systems at Restaurants. The RLT is the Subject Matter Expert [SME] for all Training systems for Regional and Area Business Units. The RLT supports the Vision and Mission by promoting a Training culture and providing guidance and expertise regarding Training & Development opportunities to the Restaurant Teams.

Restaurant Training Responsibilities

• Support execution of all MIT training processes and procedures in Training Restaurants
• Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations
• Conduct and document Training Restaurant visits with Area Leaders of Training to evaluate Operational effectiveness and Training requirements
• Work through the Area Restaurant Training team to coach, train and develop Managers, Crewmembers, Certified Trainers and Bird Specialists
• Establish and maintain an environment conducive to onboarding, training and retaining Crewmembers and Managers
• Partner with Business Unit Leaders to plan for HIPO development at all levels
• Ensure the highest levels of training standards are upheld at all Raising Canes Restaurants
• Partner with Operations leadership to recommend and implement training solutions based on gaps
• Serve as in-Restaurant Subject Matter Expert for training related questions and needs
• Manage and assess Regional ServSafe compliance

Business Unit(s) Support

• Lead, coach and develop a team of Area Leaders of Training to achieve set objectives
• Be the Subject Matter Expert for Restaurant Training for the Regional and Area Business Units
• Provide feedback to Area Leaders of Training on execution of functional job responsibilities and oversee their performance
• Lead the Screening, Hiring and Onboarding of Area Leaders of Training
• Support Area Leader of Training staffing, bench strength and build succession plans based on determined needs
• Help establish and maintain an environment conducive to learning within the Area Training Team
• Review Period, Quarterly and Yearly results to identify gaps and support training plans to address
• Support the execution of BU Team Training, Onboarding and Development plans

Training Functional Support

• Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training
• Implement training and development coursework, programs, and systems as needed
• Partner with the Training & Development and Restaurant Excellence teams to ensure training programs and materials are effectively implemented
• Own execution of HIPO, Restaurant Partner and Area Leader Development Programs as prescribed
• Actively review and provide feedback on all training systems in development
• Provide observations, evaluations, and feedback on training effectiveness

Position / Role Requirements

• Acts as a role model and consistently represents & lives Canes Values and How We Do Business standards
• Required to live within assigned Region (Home Base or Regional Office Base as assigned)
• Ability to Travel 50 75%; car and/or air travel
• Ability to lead, motivate, and empower a Team
• Excellent interpersonal and communication skills
• Ability to recognize problems, set goals and convert plans into action
• Exercises good judgment in decision making
• Open to feedback and to self-improvement
• Holds self accountable for high personal standards of conduct and professionalism
• Excellent speaking and presentation techniques
• Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
• Superior organization and follow-up skills

Qualifications

• College degree required
• Training certifications desirable
• Must be 18 years of age or older
• Minimum 5 years Restaurant Operations experience in quick service or fast casual preferred
• Previous field training experience required, minimum 5 years preferred
• Led a team of direct reports
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly