Regional Training Specialist | Charlotte, NC - Mid-America Apartment Communities (MAA)

Job Summary

The Regional Training Specialist reports to the Regional Training Manager and works with operations leadership to develop, implement, facilitate, and evaluate training initiatives within an assigned geographic territory.

The successful candidate will embody and work to reinforce MAA’s Core Values.  Those values include:

• Appreciating the uniqueness of each individual

• Communicating openly and with integrity

• Embracing opportunities

• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Develops, implements, and facilitates training on systems and applications for property management and leasing.Coordinates and facilitates new hire classroom training regionally based on business needs.. 

• Coordinates on-boarding process to assimilate and engage new hires into MAA and communicate training plans through virtual and in-person interactions.

• Continually monitors progress of new hires during the defined post-employment on-boarding period (e.g., 9-month program).  Provides additional one-on-one training.

• Partners with regional and property management to ensure new associates are set up for success in their careers with MAA.

• Collaborates with regional sales and marketing management to identify any leasing effectiveness training gaps.

• Conducts a thorough consultation with new hires in leasing regarding the results of mystery shops and opportunities for performance improvement. 

• Provides general guidance to associates within assigned region(s) and provides feedback to common questions and concerns to corporate stakeholders.

• Travels within assigned region(s) and/or company-wide to facilitate and/or attend training, meetings, and events. 

• Provides feedback on program improvements and edits to enforce a cycle of continuous improvement with the program.

•  Attends regularly scheduled train the trainer (TTT) sessions with the Talent Development team.

•  Previews and provides feedback on strategic initiatives training prior to roll-outs to the entire company.

•  Performs other related duties as assigned to meet the needs of the business.  

Required Qualifications

• Bachelor’s degree in marketing, communications, education or a related field and two years of corporate training, leasing and/or sales experience required, or an equivalent combination of experience and education

• Proficiency in presentation software applications (e.g., Microsoft PowerPoint, Visio) and/or design programs (e.g., Flash, Articulate, Captivate, Publisher, HTML) required

• Valid driver’s license from state of residence required

Preferred Qualifications

• Leasing and/or customer service training and experience strongly preferred

• Master’s degree in instructional design or related field preferred

Knowledge, Skills, and Abilities

• Knowledge of training and development practice and methods, including needs assessment and/or instructional design

• Knowledge of training theories and principles, including applied behavioral science, adult learning theory, organizational development, and/or industry-established models of evaluation

• Skill and ability to facilitate and conduct instructor-led and/or virtual training

• Ability to organize, manage and lead multiple projects

• Knowledge and ability to provide performance coaching and recommend learning solutions

• Professional written and verbal communication skills, including group facilitation, influencing and persuading others

• Attention to detail and analytical skills

• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint) and design and presentation software (e.g., Microsoft Visio, Flash, Articulate, Captivate, Publisher, HTML)

• Ability to maintain confidentiality and maintain appropriate discretion

• Ability to travel up to 50%, including overnight, for training, meetings and/or events

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.