Regional Wax Trainer - European Wax Center
Rockville, MD 20850
About the Job
Regional Wax Trainer - European Wax Center
About The Role
The Regional Field Trainer is responsible for delivering training and learning resources that drive the EWC guest experience and educates associates on how it impacts the key drivers of the business. This position reports to the Director of Education, Regional Manager and COO, and will play a key role in impacting the brand’s overall guest experience and sales through targeted and comprehensive training and in-center coaching.
A Day in the Life
- Adhere to developed training content and schedules to ensure consistency of training message.
- Evaluate capabilities of teams using available tools and observations while providing the appropriate level of feedback.
- Collaborate with center managers and franchisees to support in-center or virtual trainings, quality control and continued education for their teams.
- Help to develop peer trainers to ensure coaching is appropriately reinforced to sustain training effectiveness through actionable follow-up.
- Facilitate trainings that helps reinforce learning content by developing participants' competencies and helping associates meet specified performance expectations.
- Appropriately measure impact of training based on agreed guidelines.
- Partner with FBCs to identify opportunities for regional training.
- Assist the network with utilization of all resources and drive participation in network-wide initiatives, events, and programs.
- Provide feedback within training and L&D teams to keep programs current and effective.
- Maintain knowledge of the business by staying abreast of weekly updates.
- Be flexible and open to new ways of thinking in a dynamic environment.
- Travel throughout the U.S. based on priority and need within each region (75% travel).
- Support other training related tasks and projects as required.
- Adheres to EWC’s safety policies and procedures.
What Sets You Apart
- Ability to represent EWC in a professional and consistent manner while upholding the EWC’s core values.
- Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
- Highly developed interpersonal, verbal, and written communication skills, including outstanding facilitation skills.
- Must possess superior organizational skills, attention to detail and time management abilities.
- Ability to display strong knowledge of products, services and promotions offered company wide.
- Must possess a positive, solution-oriented, and customer-focused attitude.
- Ability to lead and manage training sessions.
- Dynamic, people person who is highly interested in educating others to master sales skills.
- Highly skilled at effective one-on-one and team coaching and influencing.
- Ability to work independently while maintaining consistent communication with corporate team members and work with various teams as needed.
- Agile thinker in different business environments.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
- Enjoys business travel (up to 75% of the time).
- Ability to lift, push, pull, or carry up to 25lbs.
Education And Experience
- Esthetician license required
- Prior work experience at European Wax Center highly preferred ( internal candidates must currently meeting or exceeding all wax specialist metric expectations within their designated center)
- Bachelor’s degree preferred but not required
- 3-5 years customer service training experience
- 3-5 years retail training experience, beauty industry preferred
Benefits:
- Competitive salary range: $60,000 - $65,000 annually
- Bonus pay
Location: Travel is required in the PA and Maryland area
If you are a highly skilled and motivated individual with a passion for waxing, join our dynamic team at European Wax Center. Apply now and become a part of our fun and loving environment!
European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.
