Registered Nurse Clinical Coordinator-Hospital at Home Full Time Days - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Clinical Coordinator

Seeking flexible team members who will be an integral part of shaping and developing our innovative Hospital at Home program – coordinating and caring for our patients in their most comfortable environment. Our Clinical Coordinator opening is full-time 36 hours/week, 12-hour shifts, with weekend rotation and some field RN coverage included in the schedule. Lake Forest Hospital campus, fleet vehicle provided for field coverage.

The Hospital at Home RN Clinical Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position is an experienced Registered Nurse, who, in addition to providing direct patient care, is accountable for facilitating an interdisciplinary approach to patient care, patient flow, staffing, resource utilization, and problem solving on a given shift.

RESPONSIBILITIES

Responsible for the 360 clinical, logistic oversight of Hospital at Home operations. This role has daily oversight of the Nurse Hospital at Home Team and is responsible for throughput, capacity management and resource allocation to serve the Hospital at Home patient population to meet the demands across our geographic service areas. 

• Facilitates unit operations on a shift basis according to policy, procedure, and regulatory requirements.
• Coordinates unit based staffing assignments on a shift basis to achieve high quality and cost effective care.
• Directs patient care provided by staff nurses and support personnel for a specific shift.
• Champions new initiatives and helps in unit/departmental or hospital wide committees/task forces.
• Communicates directly with patients and significant others about nursing care.
• Implements appropriate action plans to provide safe, quality, and efficient care.
• Assures safety and security of patients, significant others, and staff.
• Provides direct patient care.

Additional Functions:      

Professional

• Exemplifies a professional image in appearance, manner, and presentation.
• Is an advocate for patients and their significant others, coworkers, the community, and the nursing profession.
• Consistently demonstrates accountability.
• Consistently demonstrates compassion to internal and external customers.
• Dynamic representative of the nursing profession in internal and external forums.
• Integrates theoretical knowledge base and clinical expertise in decision making.
• Assumes responsibility for meeting regulatory and other mandatory requirements.
• Assumes responsibility for personal development plan and education/certification related to clinical specialty area.

Leadership

• Acts in accordance with organizational culture; understands how own work team affects others in the organization and knows when to escalate an issue, problem, or decision.
• Ensures that the environment is clean, attractive, safe and free from hazards for patients, staff and visitors in accordance with regulatory requirements.
• Analyzes patterns of daily activities and recommends operational/program changes as needed.
• Anticipates staffing needs for subsequent shifts and makes necessary arrangements for coverage.
• Assumes responsibility for efficient and effective use of time and effort of all staff.
• Facilitates effective interdepartmental communication of incidents with appropriate personnel (manager, administrator, medical staff, etc.).
• Promotes philosophy and annual implementation plan objectives of Northwestern Medicine.
• Provides a milieu conducive to communication and cooperation among patients, staff and visitors.
• Identifies and communicates key issues and trends to managers and makes recommendations for improvement on an ongoing basis.
• Provides input to manager on budgetary issues, particularly staffing and cost containment strategies.
• Establishes relationships across departments to optimize patient care.

Education

• Assesses and communicates staff development needs to manager.
• Orients staff to Clinical Coordinator and Charge role.
• Serves as a resource for staff.
• Contributes to unit orientation.

Triage

• Acts as the central contact person in coordinating high level patient placement and patient access for the Hospital at Home system.
• Supports the facilitation of admissions and discharges as needed by the team.
• Serves as key point person for team reporting and clinical operation troubleshooting.
• Anticipates/proactively responds to capacity demands, as necessary.

Case Management

• Patient identification and selection: Focuses on identifying patients who would benefit from case management services.
• Development of the care coordination plan: Develops a plan and prioritizes the patient’s needs, as well as determines the type of services and resources that are available to address the desired outcomes.

Discharge Planning

• Facilitates safe, effective, and efficient discharge plans in collaboration with the patient, the family, caregivers, the attending and/or primary care physician, nursing staff, other appropriate clinical staff, third party payers, and/or community-based care coordinators or other appropriate outside agencies.

Utilization Management

• Provides expert guidance to the medical, nursing, and rehab staff, as well as other Hospital departments regarding Hospital criteria, insurance regulations, care coordination efforts, and discharge planning activities.
• Performs admission and concurrent utilization management using Hospital approved criteria as a guide for determination of appropriate level of care.
• Completes accurate insurance utilization reviews and obtains third party payer approval of services needed for post-hospital care as needed.

Quality /Performance Improvement

• Participates in performance improvement measurements and initiatives including identification of variances/delays.
• Participates in inter-departmental committees, focus groups, task forces, or other special projects as requested.
• Identifies quality of care issues; analyzes, documents, and reports appropriately in accordance with agency and departmental policies and procedures.

Other Duties

• Participates in special projects such as audits, policy and program development, and other such duties as directed.
• Participates and/or carries out other duties as assigned or requested.

#INDN

Required:

• Baccalaureate degree from an accredited school of nursing or equivalent experience as approved by the Patient Care Director (Minimum two years clinical experience in area of clinical specialty).
• 4+ years nursing experience with progressive supervisory experience
• Current State of Illinois, Registered Professional Nurse license
• Evidence of continued education and professional development.
• Proficiency with triage and managing multiple competing priorities.
• Must have demonstrated clinical competence in area of nursing practice and demonstrated leadership ability.
• Proficiency with Epic
• At point of hire and annually, required to have a valid driver’s license, current auto liability insurance, and an annual driving abstract.

Preferred:

• CCM or ACMA certification
• Prior experience in the following areas:
  •  general acute care hospital experience
  •  healthcare reimbursement including utilization review
  •  quality improvement
  •  enhanced models of health care delivery
  •  Previous acute care hospital care coordination/discharge planning

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.